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Knowledge Base

Why Blogging is Beneficial for Businesses and How

Relocation Success Blueprint: 4 Top Tips for Smooth Corporate Vehicle Transfers

Providing Exceptional Internal Customer Service to Employees in Hazardous Environments

Enhancing Safety and Care for Patients through NEMT Software

Follow These 6 Pieces of Advice and Become a Successful Product Manager

1300 Numbers: Key Benefits for Small Businesses in the Digital Age

How Entrepreneurs Are Being Targeted by Phone Scams – And What They Can Do About It

Choosing the Right Software Development Company: Factors to Consider

Powerful SEO Tips to Boost Your Customer Engagement

All About Privacy Coins: Do They Have a Future?

Event Branding and Identity: Creating a Cohesive Experience With Event Management Services

How you can Improve Your Company’s Hiring Practices

The Power of Business Data: Leveraging Information for Informed Decision-Making

Making a Business Expense Claim

Customer Service Superiority: Does It Really Drive Consumer Preferences?

How Proxies Can Help HR Teams Improve Talent Management

4 Common Goals of De-Escalating

Five Companies Known for Their Exceptional Customer Service

Importance Of ELD Devices For Small Fleet Owners

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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