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Knowledge Base

Common Customer Service Complaints At Online Bingo Sites

The Seamless Blend of Customer Service and Innovative Technology in Sports Betting

To Run a Successful Commercial Business, You Need to Plan Out the Building Construction Strategically

Enhancing the Fan Experience through Sports Betting Customer Service

Seven Aspects That Make A Life Insurance Company Better

Crucial Factors Worth Considering When Choosing the Best Funeral Service Provider

Exploring Mostbet: A Leader in Online Sports Betting and Gaming

The Key Things You’ll Notice on a Reputable iGaming Site

Linting in Code Reviews

6 Tips for Hosting a Corporate Event That Resonates in Your Industry

The Urgency Dilemma: When and How to Use Same Day Loans

Localizing Online Casino Games for Different Cultures and the Crucial Role of Customer Service

Unlocking the Potential of Flexible Education for Professionals

The Role of Video Thumbnails in Customer Engagement: Tips and Best Practices

Boost Stadiums with Oracle EPM: Elevate Fan Experience and Ops

How to Submit a Casino Complaint: Navigating Customer Service for Resolution

The Customer-Centric Compass

Why Is Good Customer Service So Important in a Casino?

Guide to Quality Customer Service at Online Casinos

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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