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Knowledge Base

Insider Tips for Outstanding Customer Support in Online Casinos

Winning the Game: How Stellar Customer Care Boosts iGaming Success

12 Tips for Efficiently Managing Your Busy Lifestyle with On-Demand Services

10 Telegram Bots to Help Admins Manage Groups and Channels

Employment Lawyer OR Attorney: 8 Tips for Choosing the Right One

SEO for Startups: The Key to Unlocking Online Visibility

Navigating the World of Furnished Apartments in Los Angeles

The Art of Negotiation: Winning Strategies in the Real Estate Marketplace

Positive Paths: Achieving Goals with Payday Loan Support

Introduction to Process Mining: Understanding the Basics and Benefits

Beyond Luck: Essential Strategies for Mastering Sneaker Raffles

Exploring Customer Affiliate Marketing: Maximizing Returns in the Best Affiliate Programs

Exploring the Development of Customer Service in Casinos: From Virtual Help to In-Person Conversations

How Can Workiz HVAC Software Help Grow Your HVAC Business?

Five Things To Know Before Purchasing a Private Proxy Server For Web Scraping

Improving Customer Retention in Creative Industries: Strategies for Music Studios

The Importance of Responsive Customer Support at Crypto Casinos

The Organized Mailroom: Solutions for Smooth and Seamless Operations

Secrets to Retaining Players at Online Casinos

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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