Customer Connect Expo
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy

Knowledge Base

Office Phone Booths or Meeting Pods? Which Are Better for Optimizing Office Space?

Legal Expertise of an Expert Workers’ Compensation Lawyer in Brisbane: Navigating Claims Successfully

Exploring the Virtual Casino Experience

Engaging Team Building Exercises for Work: Boosting Collaboration and Morale

Building a Business from Anywhere in 12 Easy Steps

Crafting Capabilities of Online Popup Builders

3 Innovative Ways Technology Is Transforming Meal Preparation

6 Innovations Redefining Business Communications in Construction

Navigating the Challenges of Implementing Automated Communication Systems in Small Businesses

Strategies to Retain Online Players Through Customer Service

The Vital Role of Emergency Communication and Employee Communication Software

5 Capabilities of Business Intelligence for Social Media Monitoring and Analytics

How to Cut Down Time on LMS Reporting

Empowering Customer Service: How to Boost the Effectiveness of Your Team?

Reasons Why Summer School is Beneficial for Students

How Generative AI is Changing the Online Gaming Landscape

Intranet Platforms vs. Enterprise Social Networks: What’s the Difference?

Navigating the Future of Customer Service in Online Gambling

How AI Can Elevate the Customer Experience at Online Casinos

  1. Pages:
  2. «
  3. 1
  4. ...
  5. 24
  6. 25
  7. 26
  8. 27
  9. 28
  10. 29
  11. 30
  12. ...
  13. 95
  14. »
Customer Connect Expo 2025
Subscribe




Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Categories

Articles

News

Manager's Toolbox

Knowledge Base

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2025