How to Write a Cover Letter for a Customer Service Job

Young professional writing resume

It is not a secret that finding a position in the competitive job market today is hard work. Of course, there are experienced professionals who are lucky enough that companies are headhunting them, and not vice versa. These people do not need a writing guide on how to write cover letters. But if you are reading this, most likely you are an entry level candidate and still in search of the right position. That means you must send out a resume many times, and of course, attach a cover letter to it.

What to Put in a Cover Letter

A cover letter is a prerequisite for responding to many positions. It could be of the general format, but in some vacancies there is even a description of specific requirements for a cover letter. You can actually obtain some information about the corporate culture of the company from their cover letter requirements and the description of the vacancy.

In the first paragraph of your cover letter, you must express your interest in the advertised position, indicate the source where you found out about the vacancy, and, most importantly, include the job title.

The middle paragraph(s) of your letter should contain a description of your qualifications for the job. Some companies will ask you to describe previous experience and / or achievements that are directly related to the functionality of a vacant position (note: do not copy the work experience from the resume into a cover letter, but describe exactly the relevant experience that is needed in this position). For others, you may need to present your action plan briefly for the probationary period.

For example, in this vacancy for an IT Customer Support position, it states:

“In a cover letter for customer service position please tell about yourself, your achievements, your experience necessary for this vacancy. The cover letter must be in English. It’s important to go through each item of the requirements. Please attach a copy of your diploma.”

At this point, you should focus on how the skills, training, and experience that you have meet the requirements specified in the employer’s job advertisement. If possible, try to provide quantitative examples (with percentages, numbers) of significant work achievements to demonstrate how you have successfully completed the required work items in the past. These achievements will help to separate you from the competition and make sure that the hiring manager is intrigued enough to read your attached resume.

Here is some useful advise you can use In the final paragraph: Thank the hiring people and mention how you will monitor the status of your job application.

How to Look for a Job as a Customer Support Manager?

1. Determine the goal.

For example, my goal: until August 31, 2020 to receive a final offer from the employer about my employment as a call center operator. The company must be stable and well-known (a call center that has not been recently created but has been functioning for several years). The company’s area of ​​activity is catering (for example, receiving orders for pizza, rolls, burgers, etc.), a taxi, an online store (for example, clothes). The main functionality: receiving calls, placing orders, informing clients about the company’s shares. The office should be located in the south-west of the city, so that the journey from home to work takes no more than 40 minutes.

2. Select a specific vacancy.

Look for a role within a company that utilizes your skills and interests. It’s no good applying for a telephone support job if you do not like talking to people. Think about how fulfilling the position will be for you and how it fits in to your long-term career goals.

3. Structure your work experience, skills, etc.,

Recall everything that may be of interest to the employer and state it in a resume and cover letter for a customer service job.

4. Set up a resume purpose.

The purpose of the resume is the exact name of the position from the vacancy of interest. The most popular job titles for a customer success manager are:

  • Phone administrator
  • Call center manager
  • Call center consultant
  • Contact center manager
  • Call center operator (outgoing calls/incoming line)
  • Telemarketing department operator
  • The operator for incoming calls
  • Phone operator
  • Customer support agent
  • Customer service representative
  • Incoming line specialist
  • Phone specialist
  • Chat specialist
  • Emails customer support manager
  • Telemarketing Specialist

After all four points have been completed, you should start compiling a resume and a cover letter. Before writing a cover letter, once again look at the website of your potential employer. Check out press releases, reports, information for current and potential customers, and other available materials that play an important role in the image of the company to get an idea of ​​what style of communication the company uses.When you understand what terminology and speech are accepted in the official language of the company, start writing. Mirroring the words and phrases used in the business communications of the potential employer will serve as evidence that you know the industry in which the company operates, which will be your undeniable advantage in the eyes of the employer.

Customer Service Cover Letter Sample

Here is a customer service cover letter example for inspiration and motivation:

Your contact information:


City, state, zip code

Phone number







City, State, Zip Code

Dear sir,

I’m very interested in the technical support position of the support service that you advertised. I believe that my customer service manager skills such as training, experience and proven abilities as a technical support specialist will help me significantly increase the productivity and quality of your company’s IT department.

When reviewing my resume, you will notice that I have gained valuable experience in all aspects of troubleshooting, installation and maintenance for various desktop operations, equipment and software. I have a unique talent for translating complex technical information into terms and concepts that our final users can easily understand. These skills allowed me, in my last position, to reduce the response time for tickets by 45%, greatly improving our customer satisfaction rates.

In addition, I am focused on several tasks and constantly monitor the latest advances in IT.

If you are looking for an IT professional who has excellent problem-solving skills and who can easily provide optimal support for your MIS operations, please consider what I can offer.

I believe that it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical capabilities can help you achieve these goals. I will call your office in a few days to find out about the possibility of a meeting.

Thank you for your time and attention.


First name Last name


At first glance, it might seem that a lot of work needs to be done to write a cover letter, and this is true. However, if you approach this task thoughtfully and conscientiously, this will allow you to be several steps ahead of your competitors. In addition, by writing a few letters, you will improve your writing skills for informational texts and acquire your own database of individual high-quality templates, which will significantly speed up the process of responding to vacancies. Good luck and catch the best job!

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