GoSee, which provides car, campervan and RV hire worldwide, has partnered with PCI Pal, the global SaaS provider of secure payment solutions for business communications, to secure its contact centre payments and enhanced the payment experience it provides.
8×8, a longstanding global PCI Pal partner, was selected by GoSee to manage an upgrade of its contact centre telephony platform. PCI Pal Agent Assist has been selected as part of this project and will be integrated into its telephony platform to provide a seamless and compliant customer payment experience.
PCI Pal Agent Assist utilises DTMF (Dual Tone Multi Frequency) masking technology, which will enable GoSee’s contact centre agents to handle payments without any card data entering the organisation’s environment, and all data remaining anonymous to the call handler.
Richard Fuli, Chief Customer Operations Officer of GoSee, said: “The modernisation programme of our contact centre platform will enable us to deliver an enhanced customer journey, and upgrading our payment solution is an integral part of this. With PCI Pal Agent Assist we can continue to provide a personalised service to our customers, while the latest cloud-based technology will deliver the safeguards we require from a data security and compliance perspective.”
Adam Paton, VP of Sales for PCI Pal ANZ said, “For any organisation handling payments, ensuring a smooth, secure and compliant experience is vital to retain customer loyalty and trust. We are therefore delighted to be supporting GoSee, in conjunction with our partner 8×8, on futureproofing its payment card security platform.”