Envirocare has replaced four different admin systems with one complete job management solution streamlining the organisation of its nationwide commercial gardening and grounds maintenance operation.
Using the cloud-based BigChange solution, Envirocare has boosted customer service with improved access to and sharing of time critical or site sensitive information. With field staff using mobile devices to connect to the back-office system, Envirocare has also reduced the time and resource required to quote on new work, report on completed work, issue invoices and respond to customer queries.
Prior to the implementation of BigChange, Envirocare used a number of different systems for scheduling, tracking, site audits and communication. Each system was standalone and sharing information between systems was cumbersome and timely.
“One of the major drivers for change was we wanted a system that could combine different aspects of our existing systems into one single solution,” commented Luke Yates, Project Co-ordinator at Envirocare. “BigChange does it all – its like its cherry picked the best aspects of other systems and combined them into one easy to use solution.
“Using BigChange we have reduced both the time and resource it takes to do the day-to-day admin tasks,” he continued. “This means we are more responsive to customers when it comes to quotations, invoicing and query resolution. In addition, as everything is stored online and is available to staff 24/7 from any location, we can access site audits and risk assessments as needed and we have customised worksheets to accommodate the varied nature of the work we do.”
With their Head Office in Lancashire, Envirocare offers a wide range of services including Grounds Maintenance, Hard & Soft Landscaping, Playground Maintenance & Inspections and Tree Works working alongside a number of Property Management Companies, Retail & Industrial Parks and Care Homes. Envirocare is currently rolling out BigChange, across its franchise network, to improve the management and utilisation of around 100 ground staff nationwide. Envirocare has received 11 consecutive RoSPA Gold Awards for health and safety and prides itself on the quality of care it delivers.
Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence, in one simple to use and easy to integrate platform, Envirocare has been able to replace a number of disparate systems resulting in a reduction in licensing costs and a more integrated approach to job management.
The complete job management platform, BigChange is also supporting Envirocare’s impressive health and safety policy with vehicle checks and real time tracking including driver behaviour alerts.
Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.
In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence into one simple to use and easy to integrate platform, BigChange liberates customers from inefficient paper-based processes and the complexity of multiple different technology systems that hold their businesses back.
For more information please visit www.bigchange.com.