New resources unveiled to help customers this winter.
CORGI HomePlan is deploying a raft of customer service tools to help existing and prospective customers ahead of what’s predicted to be one ofthe coldest winters on record in the UK.
The company’s customer services team at their Dunfermline headquarters has expanded by 20, with a focus on ‘technical staff’ to immediately help customers with any problems over the phone.
An improved live chat function has also been added to the company’s website and a series of how to videos showing customers easy fixes for simple and common faults have all been added to the mix.
Mark Leslie, Chief Executive Officer of CORGI HomePlan commented:
“When the weather turns cold a broken boiler or home emergency can make a home feel miserable – especially where there are children or the elderly involved. Helping people to get the problem fixed as quickly as possible is what we do. The extra measures we have introduced will help us to deliver a fast and efficient call out service at a time when our customers needs us the most.”
CORGI HomePlan offer boiler, central heating and extended home maintenance cover. Over400,000 policies have now been sold in the UK and they are supported by over 5,000 Gas Safe Registered and independent engineers.
These new services will all bolster the level of service to CORGI HomePlan customers, with the company already enjoying a rating of 9.6 out of 10 on TrustPilot and an impressive 93% customer satisfaction on review site Feefo.
With gas safety at the heart of their messaging, the company has also developed a separate microsite to help customers recognise the dangers in the home with practical recommendations about how homeowners can minimise risk. The ‘How Safe is Your Home’ site is packed with hints and tips.