Customer Service Variables

Customer service variablesCustomer behavior is one of the most important areas of customer relationship management.

Predicting how customers will behave is a challenging business. This is because there are a number of important variables.

What are Customer Service Variables?

Variables that impact the service experience may include:

Psychological

Environmental

Social

Environment

All these factors can effect the customer’s perception of service.

CSS NYC 2019
See Also
The Importance of Customer Reward Schemes

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