Technology

Better Customer Service with Chatbots?

How a Great App Can Help Your Bank Achieve Its Customer Service Goals

The Rise of the Customer Insight Business

The Automated Solution Your Customer Service Employees Will Actually Welcome

Can Artificial Intelligence Drive Customer Loyalty?

The 5 Biggest Preventable Failings in Customer Service

How Reducing AHT Can Cut Costs While Improving Customer Experience

How Brands Can Build Customer Trust of Chatbots: Make Them Smarter

Omni-Channel Is Hot News So What’s the Hitch?

Improving Customer Experience – A Must for Mobile Marketers in 2015

Top 10 CRM Tips

Top Technology Trends in Customer Service

How to Instantly Upgrade Your CRM Software

Five Tips to Safeguard Your CRM System

Top 10 Customer Service Technology Trends

Social CRM – Four Steps to Success

Social CRM – Strategies that Engage Customers Using Social Media

Is Your CRM System Doomed to Fail?

CRM – The Emperor’s New Clothes

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CCW EU 2019
Customer Service and Experience Summit
Salesforce Essentials
Customer Experience Management Telecom 2019
Chief Customer Officers Fall
CSS NYC 2019
CX EX Nordics

AI for CX 2019




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Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
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