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Technology

Logit.io Announce Closer Integration for Azure Event Hub

Better Customer Service with Chatbots?

How a Great App Can Help Your Bank Achieve Its Customer Service Goals

The Rise of the Customer Insight Business

The Automated Solution Your Customer Service Employees Will Actually Welcome

Can Artificial Intelligence Drive Customer Loyalty?

The 5 Biggest Preventable Failings in Customer Service

How Reducing AHT Can Cut Costs While Improving Customer Experience

How Brands Can Build Customer Trust of Chatbots: Make Them Smarter

Omni-Channel Is Hot News So What’s the Hitch?

Improving Customer Experience – A Must for Mobile Marketers in 2015

Top 10 CRM Tips

Top Technology Trends in Customer Service

How to Instantly Upgrade Your CRM Software

Five Tips to Safeguard Your CRM System

Top 10 Customer Service Technology Trends

Social CRM – Four Steps to Success

Social CRM – Strategies that Engage Customers Using Social Media

Is Your CRM System Doomed to Fail?

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Latest Articles

  • Blindster CEO Leads the Way with Outstanding Customer Satisfaction and Unrivalled Growth
  • Direct Messaging in Salesforce – the Path to Seamless Business Communication
  • Getting Smart About Omnichannel
  • A 5-Step Checklist for Mastering Enterprise AI
  • 10 Tips to Help You Manage Remote Customer Service Agents

Customer Service News

  • Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s WFO Report
  • Pandemic Lockdown Has Accelerated Interest in CRM Systems
  • CodeBroker Introduces “CS Resolve” for Customer Service Appeasement
  • Calabrio ONE Now Available via Twilio Flex Ecosystem
  • 2021 Predictions on the Future of Voice Technology

Knowledge Base

  • Things You Need Know About the IELTS Exam
  • 7 Practical Ways to Improve Your Online Customer Service Easily
  • 7 Marketing Courses Every Business Student Should Take
  • Making Your Brand More Memorable (for All the Right Reasons)
  • A Small Business Guide to Protecting Customer Data and Information

Manager’s Toolbox

  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?
  • Customer Needs: A New Approach to Differentiation
  • Why Overly Lean Organizations Are Less Resilient
  • Why Change Gets Resisted

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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