American Express Leads in Customer Satisfaction

American Express has come top of the list of credit card companies that gave the greatest satisfaction to customers.

According to a credit card satisfaction survey by J.D. Power and Associates, AmEx ranked top for the second year in a row.

The 2008 survey measured 18 credit card issuers’ customer satisfaction across five areas:

Interaction
Billing and payment processes
Fees and rates
Reward programs
Benefits and services.

American Express scored a customer satisfaction rating of 783/1,000 points. Average score for the credit card industry was 724/1,000.

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