ADA Technology Services Gains Service Desk Institute Accreditation

Six month of rigorous auditing results in SDI award for ADA.

Howard Kendall, SDI Chairman,  Robert Sage

Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk with 3 star accreditation.

Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk with 3 star accreditation

ADA Technology Services Ltd has become one of only nine companies in the world to achieve a 3 star Service Desk Institute (SDI) accreditation.

The West Sussex-based IT managed services and co-sourcing provider now shares the international quality mark with O2, Sodexo and Linklaters across countries and regions including the USA, China, Scandinavia and Europe.

SDI is a professional organisation that recognises companies demonstrating a commitment to providing enhanced IT service and

support in line with global best practice industry standards.

ADA’s service desk team can now evaluate its performance against an international framework of standards and deliver complete operational
transparency across its entire customer base.

The worldwide 3 star accreditation demonstrates that ADA is able to increase customer service levels by more efficiently documenting and evaluating processes and procedures.

On receiving a 3 star accreditation Robert Sage, Head of Support Services at ADA, said:

“ADA strives to ensure that our work is aligned to the goals of the clients we serve and that we enable our own people to be the best they can be. The SDI 3 star accreditation recognises this and demonstrates how ADA is a world-class customer-led organisation. I am delighted to be part of one of only a handful of organisations throughout the world to have secured this high standard and proud to have a team that has worked tirelessly to achieve it.”

The 3 star rating was awarded to ADA following a six month rigorous auditing programme, which assessed ADA’s: leadership; policy and strategy; people management; partnerships and resources; processes; people satisfaction; customer satisfaction; performance results and Corporate Social Responsibility.

Howard Kendall, SDI’s Chairman and Master Auditor, added:

“Maintaining exceptional service standards whilst going through a period of high growth is a difficult task however ADA has achieved this by demonstrating an unwavering commitment to its customers. There is no question that ADA has met with international Service Desk Standards and a 3 star accreditation is testament to their ability to deliver world-class customer service levels and rewards their dedication to continual improvement.”

About ADA Technology Services

ADA combines strategic business understanding with technical expertise to deliver unrivalled levels of IT support. Through developing strategic partnerships with its clients and integrating their in-house services with ADA’s outsourcing expertise, ADA can help maximise both performance and profitability.

About Service Desk Institute (SDI)

Founded in 1988 by Howard Kendall, the Service Desk Institute (SDI) is the leading authority on service desk and IT support related issues, providing specialist information and research about the technologies, tools and trends of the industry. It is Europe’s only support network for IT service desk professionals, and its 800 organisation members span numerous industries.

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