Voice of the Customer (VOC)

What’s Your NPS? A Quick Guide to the Net Promoter Score

Latest Articles

Choosing the Right Call Center Scripting Tool and Its Impact
Connecting the Dots for Customer Service in a Hybrid Workforce
The Two Key Skills to Hire For in Customer Service Roles
The Age of Online Communities: How to Create Branded Communities and Why You Should Bother
Embrace Multi-Channel Messaging for High-Quality Customer Service

Customer Service News

PCI Pal Announced as a Finalist in the 2021 Cloud Excellence Awards
BigChange Network Gives SES Home Services Fast Track to Expansion
Intouch Games Automates 28% Of Live Chat Queries with ServisBOT
New Partnership between Synergy and Customer Service Action
TheLoops Secures $8.75M in Seed Funding to Reinvent Support Operations for Modern SaaS Businesses

Knowledge Base

5 Ways to Perfect Your Customer Experience Strategy
How to Onboard Remote Employees
5 High-Paying Online Side Jobs You Can Do in Your Spare Time
6 Things That Can Make Your Business Different From the Rest
What Does the Future Hold for Accounting?
Top Tips for Automating Your Payroll Process

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?