Voice of the Customer (VOC)

What’s Your NPS? A Quick Guide to the Net Promoter Score

Latest Articles

When Customers Struggle – Lessons from the Energy Sector
15 Ways to Improve Real Estate Customer Service
5 Key Elements to Consider When Looking To Improve Customer Service
In-Real-Time: Why Your Business Should Prioritize Quick Reactions to Consumer Demands
Agility and Adaptability Strategies in the Contact Center

Customer Service News

Verizon and PCI Pal Release White Paper with Servadus Addressing Contact Centre Best Practices
TheLoops Launches on Zendesk Marketplace
Webinar: Calabrio Speech Analytics – The Power of One
Qualtrics and SAP Partner to Bring More Empathy to the Contact Center
Quantum Metric Integrates With Servicenow to Ease Contact Centre Frustration

Knowledge Base

The Metaverse is Going to Transform Customer Experiences Across the Film and Entertainment Industry
Designing the Ultimate Break Room to De-Stress Employees at Work
Three Tech Advancements That Have Had Huge Impacts on Customer Service
What to Do When Your Remote Employees Lack Productivity
How to Professionally File a Complaint Online: All You Need to Know

Manager’s Toolbox

How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?