Voice of the Customer (VOC)

What’s Your NPS? A Quick Guide to the Net Promoter Score

Latest Articles

Customer Service Tips for Independent Contractors: 6 Ways To Make Your Business Thrive
10 Features of an Effective Help Desk Ticketing System
Tips on Improving Your Company’s Customer Service
Five Ways Courier Companies Can Improve Their Customer Service
Are Customer Service Teams Ready for Winter?

Customer Service News

Happiness Matters: PCI Pal Shortlisted for WorkL Workplace of the Year Awards 2021
Macro 4’s Information Management Suite Extends Personalization and Business Intelligence Capabilities
Rhett Parsons Joins the AnswerNet BPO Team
Europa Announces Employee Expansion
Bespoke International Reveals Record Breaking Growth

Knowledge Base

5 Best Knowledge Management Software Options
How To Successfully Grow Your Small Business Online
The Complete Guide to Growth for Marketing Agencies
Which Internet Service Provider Has the Best Support?
Is the NBA Customer Service An Example To Follow?
5 Ways Streamlining Business Operations Can Improve Customer Service

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?