Voice of the Customer (VOC)

What’s Your NPS? A Quick Guide to the Net Promoter Score

Latest Articles

Daily Themes for National Customer Service Week 2022
Content Optimization Is the Key to Transforming Your Customer Service
Listen, Respond, Say Sorry – Food Delivery Customers Reveal How to Make It Right
How to Increase Customer Satisfaction in Retail
What’s the Best Way to Increase Customer Retention?

Customer Service News

Sinch and Zapier Expand Partnership to Deliver Widest Range of Messaging to Businesses — Seamlessly
Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth
PCI Pal Partners with Virgin Atlantic to Secure Its International Omnichannel Payments
Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals
Gartner Predicts No Reduction in Customer Service Spending in Coming Year

Knowledge Base

Tips on How to Advance your Career
Increase The Speed Of Your Magento Online Store — Non-Developers Guide
How to Start a Customer Support Business?
Effective Strategies for Landing a Job in a New Place
How to Be More Customer Focused

Manager’s Toolbox

What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?