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Telephone Customer Service

Phone Calls: How to Improve Your Customer Relationship Management?

Three Ways To Improve Customer Experience During Inbound Calls

How to Effectively Use the Phonetic Alphabet in a Call Center

5 Ways to Get the Most From Your Phone Inquiries

Top 10 Most Annoying Telephone Mistakes

12 Ways to Provide Better Customer Service by Phone

Your Call Is Very Important to Us

How Plain Language Reduces Call Centre Volume By 19%

How to Test Your Telephone Customer Service

How to Win Customers Instantly With Phone Courtesy

How Not to Treat Your Customers: 7 Things Customers Hate to Hear

Telephone Etiquette is Crucial to Customer Service

Top 10 Customer Service Greetings

10 Words and Phrases Customers Hate to Hear

Top 10 Worst Things to Say to Angry Customers

4 Words You Should Never Hear in Customer Service

3 Little Words That Can Lose a Customer

Dare to Care: Why You Can’t Script Sincerity in Customer Service

Customer Connections: Is Your Voicemail Greeting up to Date?

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About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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