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Teamwork

Team Collaboration and Its Effect on Customer Service

6 Tips to Help Reduce the Pressure on Your Customer Service Team

Strategies for Building a Strong Customer Service Team

There’s No I in Team, but What About AI?

How to Build a Strong Customer Centric Team

Celebrating the Impact of Customer Service Teams

4 Reasons Why Teamwork Makes the Dream Work

5 Ways To Create a Powerful Cohesive Team

The Team Approach

Top Tips for Better Teamwork

Customer Service & Experience 2023
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Latest Articles

  • Premier BPO Receives Two Prestigious Awards At SOCAP Impact Awards Gala
  • Payment Orchestration – Why It’s Time to Call the Tune
  • 7 Ways to Elevate CX in Banking
  • Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis
  • Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands

Customer Service News

  • Loop Insurance Triples Customer Self-Service Rate With Quiq’s Innovative Generative AI
  • Harnessing the Future of AI in Customer Service: Sabio’s AI & Automation CX Community Day
  • Cirrus Releases Game-Changing Upgrade to Their Contact Centre Platform
  • New Calabrio Research: AI Will Impact Customer Service Agents, but Not How We Anticipate
  • Angloco Fights Job Management Fires with BigChange Field Service Tech

Knowledge Base

  • Top 8 Ways in Which Metaverse Technology Has Transformed Businesses
  • An Effective Guide to Improving Financial Literacy
  • Best Business Ideas for Your Project in 2024
  • How to Choose a Help Desk Software for Technical Support?
  • Meet a Real Breakthrough—Pin-Up Aviator, a Slot That Challenges Everyone

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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