Sales

Five Customer Service Tactics to Increase Sales

Latest Articles

Why You Need a GDPR Rep When Processing Customer Data
Monitor Customer Health from Siloed Information to Prevent Churn
AI Skills Assessments for Customer Service: A Brief Guide
True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters
When Customers Struggle – Lessons from the Energy Sector

Customer Service News

Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement
Zenarate Launches Concurrent Chat Simulation to Develop Top-Performing Chat Agents
Verizon and PCI Pal Release White Paper with Servadus Addressing Contact Centre Best Practices
TheLoops Launches on Zendesk Marketplace
Webinar: Calabrio Speech Analytics – The Power of One

Knowledge Base

What is Chronic Care Management?
5 Ways to Choose the Right Customer Service Automation Tools
Understanding Why a Lone Worker Safety Policy Is Essential for Customer and Employee Relationships
The Metaverse is Going to Transform Customer Experiences Across the Film and Entertainment Industry
Designing the Ultimate Break Room to De-Stress Employees at Work

Manager’s Toolbox

How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?