Sales

Five Customer Service Tactics to Increase Sales

Latest Articles

Content Optimization Is the Key to Transforming Your Customer Service
How to Increase Customer Satisfaction in Retail
What’s the Best Way to Increase Customer Retention?
10 Ways New Companies Can Build Brand Trust in 2022
Starting a Successful Business Requires a Great Looking Website

Customer Service News

Survey Reveals Consumer Expectations Heightened as a Result of Inflationary Price Hikes
Listen, Respond, Say Sorry – Food Delivery Customers Reveal How to Make It Right
PCI Pal Launches Open Banking Payments for Contact Centres
What Makes Cape Town Attractive to the International BPO Industry
Learnship Launches Sprint to Make Customer Care Professionals Fluent in English in Record-Breaking Time

Knowledge Base

The Benefits of Working with a Reliable Staffing Agency
Best Call Scripting Tools for Sales Teams
Consumer Protection Laws and Your Business
10 Reasons Why You Should Use Video Ads to 10 X Your Customer Service
How to Provide Customer Self-Service on Your Website

Manager’s Toolbox

What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?