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Remote Working

The Contact Centre (CX) Workforce Wants to Stay Home

Five Ways to Connect with Employees in the World of Remote and Hybrid Work

Remote Working Is a Risky Business – But Doesn’t Have to Be with Secure Card Payments

15 Tips for Secure Remote Work for Today’s Customer Service Agents

3 Ways to De-stress Employees With Technologies That Humanize the Hybrid Workplace

Connecting the Dots for Customer Service in a Hybrid Workforce

Call Center Agents: Time to Get Back to the Office?

3 Key Tips for Reaching Customers and Clients Remotely in 2021

How to Make Remote Work Engaging and Fun for Everyone

10 Tips to Help You Manage Remote Customer Service Agents

Top Tips to Managing a Remote Customer Service Team

Remote Workforce Management – From Survive to Thrive in 3 Easy Steps

How to Stay Close to Customers While Working From Home

3 Ways to Embrace the Evolving World of Remote Work

Remote Onboarding – 5 Steps to Success

Calabrio Study Finds Pandemic is Accelerating the Evolving World of Work for Contact Centres

Call Centres Coming Home: How Technology Can Smooth the Move

Technology Failures That Are Hindering Remote Working

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Customer Service & Experience 2023
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Latest Articles

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  • Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis
  • Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands
  • Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
  • Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands

Customer Service News

  • Cirrus Releases Game-Changing Upgrade to Their Contact Centre Platform
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  • Angloco Fights Job Management Fires with BigChange Field Service Tech
  • Sabio Group’s Genesys Cloud Customer Experience Community Day: A Recap
  • Conduent CX Research Finds Strong CX Fundamentals Are Essential in the Consumer Relationship

Knowledge Base

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  • Rewriting the Learning Process: How Essay Writing Apps are Shaping the Future of Academics

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

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  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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