Net Promotor Score (NPS)

What’s Your NPS? A Quick Guide to the Net Promoter Score

Latest Articles

Omnichannel eCommerce for SMBs: How to Do It Right
Strategies to Successfully Scale Customer Service
Contact Centres Simplified: 3 Ways to Turn Theory into Practice
10 Awesome Customer Support Tips and Examples
The Impact of Knowledge Management for Self Service in Customer Service

Customer Service News

CX Webinar: Driving Customer Lifetime Value with Effortless Experience
Loyal Customers Are Worth 22X More Than Average Customers According to New Retail Report
Late Delivery Is the Number One Complaint Made by Customers to Couriers on Twitter
Ventrica Announce Jamaica Launch
High Five! PCI Pal Celebrates Shortlisting in Five Payment Industry Award Categories

Knowledge Base

How to Improve Your Customer Service
How Does Customer Service Work in the Gambling Industry?
Business Areas for Which Cloud Technology Is Especially Relevant
How to Make a Pay Stub: A Simple Guide to Understanding How Your Pay Stub Works
Customer Service Challenges in the Online Gaming Industry
5 Reasons Why You Should Hire a Marketing Agency for Your Business

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?