Net Promotor Score (NPS)

What’s Your NPS? A Quick Guide to the Net Promoter Score

Latest Articles

E-Commerce Customer Service Best Practices
Why You Need Call Tracking to Improve Customer Service
Five Things Utility Customers Care About Apart From Price
Three Ways To Improve Customer Experience During Inbound Calls
6 Ways to Spice up Your Customer Journey Map

Customer Service News

Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers
Free Webinar: Confidence-Enabling Experiences
Zenarate AI Coach Recognized as a Leading Contact Center Training Solution at the Annual 2022 CCW Excellence Awards
Artificial Intelligence Firm ASAPP Releases New AI Transcription Service for Call Centres
PCI Pal Ranked in the Top 100 Fastest Growing Companies in the UK

Knowledge Base

What to Put In a Cover Letter
Honing In On the Benefits of a Dedicated Team Model for Startups
Transferable Skills You Need
Rules that Online Casino Platforms Use to Provide Quality Customer Service
8 Great Careers You Can Do With A Master’s In Management

Manager’s Toolbox

What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?