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Net Promotor Score (NPS)

What’s Your NPS? A Quick Guide to the Net Promoter Score

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Latest Articles

  • E-Commerce Customer Service Best Practices
  • Why You Need Call Tracking to Improve Customer Service
  • Five Things Utility Customers Care About Apart From Price 
  • Three Ways To Improve Customer Experience During Inbound Calls
  • 6 Ways to Spice up Your Customer Journey Map

Customer Service News

  • Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers
  • Free Webinar: Confidence-Enabling Experiences
  • Zenarate AI Coach Recognized as a Leading Contact Center Training Solution at the Annual 2022 CCW Excellence Awards
  • Artificial Intelligence Firm ASAPP Releases New AI Transcription Service for Call Centres
  • PCI Pal Ranked in the Top 100 Fastest Growing Companies in the UK

Knowledge Base

  • What to Put In a Cover Letter
  • Honing In On the Benefits of a Dedicated Team Model for Startups
  • Transferable Skills You Need
  • Rules that Online Casino Platforms Use to Provide Quality Customer Service
  • 8 Great Careers You Can Do With A Master’s In Management

Manager’s Toolbox

  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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