Net Promotor Score (NPS)

What’s Your NPS? A Quick Guide to the Net Promoter Score

Latest Articles

10 Ways Generative AI Is Revolutionizing the Customer Experience
The Benefits of Customer Service Outsourcing for the Hospitality Sector
Why You Should Always Call Your Customers by Name
The Customer Care Difference for Healthcare Products
Mystery Shopper Benchmark: Is the Online Customer King?

Customer Service News

Keynote Speakers Announced for Sabio Group’s Flagship Digital Transformation Event, Disrupt
PCI Pal Shares Top Predictions for Payment and Security Trends in 2023
Future of Payments Survey Finds Increasing Consumer Trust Towards Digital Payment Methods
Energy Companies Feel British Public’s Social Media Wrath
Ipswich Team Powers to European Prizes for Putting Customers First

Knowledge Base

5 Fundamentals of Great Real Estate Service
An Ultimate Guide on How to Pick the Right Contact Center for Your Business
Spectrum Customer Service: How Good Is It and How to Contact Them?
How to Safely Launch Your Customer Service Software to Market
How Recognizing Your Military Customer Base Can Boost Brand Loyalty

Manager’s Toolbox

What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Telephone Customer Service
What’s a Customer Worth?
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
20 Essential Customer Service Skills
101 Inspirational Customer Service Quotes
Customer Service Facts