Net Promotor Score (NPS)

What’s Your NPS? A Quick Guide to the Net Promoter Score

Latest Articles

Enhancing Customer Service with AI Technology
Blueprint to Become a Customer Service “Rockstar”
Omnichannel Customer Service: What, Why, and How?
Payment Gateway Services – the Hidden Gem
Can ChatGPT Be Used for Customer Service?

Customer Service News

BigChange Mobile Tech Opens Up Savings for ASE Autogate
The Contact Company Selects Calabrio WFM to Power BPO Operations
Harte Hanks Chosen to Provide Customer Support for Soon-to-Launch Streaming Service MSG+
Quickline Speeds Up Customer Service in Contract With Makepositive
PCI Security Standards Council Welcomes PCI Pal CISO, Geoff Forsyth, to Its Board of Advisors

Knowledge Base

Five Companies Known for Their Exceptional Customer Service
Importance Of ELD Devices For Small Fleet Owners
Top Tips to Build Customer Trust and Credibility In 2023
Taking Control of Document Versions: Leveraging DMS for Efficient Document Management
What is the Difference Between Retail and Institutional Investor Customer Service?

Manager’s Toolbox

What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Telephone Customer Service
What’s a Customer Worth?
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
20 Essential Customer Service Skills
101 Inspirational Customer Service Quotes
Customer Service Facts