Net Promotor Score (NPS)

What’s Your NPS? A Quick Guide to the Net Promoter Score

Latest Articles

Please Hold, Your Call Is Important to Us
Five Trends to Inform Your CX Strategy for 2022
The FCC’s Reassigned Numbers Database: A Good but Limited First Step
10 Things You Should Know About Providing Excellent Customer Assistance
The Smart Approach to Resolving Complexity in Contact Centres

Customer Service News

John D’Anna to Lead Hammer, the Fast-Growing Contact Center Assurance Division
Free Webinar: Top Customer Care Trends for 2022
BigChange Facilitates Business Transformation for Pinnacle Group
International Survey Probes the Future of Customer Service and Considers Consumer Preferences
PCI Pal Provides Secure, Compliant Payments for Talkdesk Global Customers

Knowledge Base

How Can a Lawyer Help You After an Auto Accident?
Finding the Seven Best Ways to Work With Your Remote Team
Why Schools and Educators Need Customer Service Skills
The Importance of Building Credit
What Is Workers’ Compensation?
What Is a Flatbed Transportation Service?
How Customer Service and Marketing Can Work Together To Grow Your Business
App Downloads Showcase the Requirement to Continue Delivering Great Customer Service
5 Proven Steps to Scale Your Business
How Did The Online Casino Industry Do for Customers In 2021?

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Free Webinar: Top Customer Care Trends for 2022
20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?