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The Benefits of Having Human Customer Service Representatives in the Shipping Industry

Tips to Selecting the Right Wholesale Commerce Solution for Distributors

10 Ways a Route Planner Can Improve Your Customer Service 

Listen, Respond, Say Sorry – Food Delivery Customers Reveal How to Make It Right

Customer Service: The Key to Order Fulfilment Success

20 Tips for Trucking Companies to Deliver the Best Customer Service

DHL Supply Chain Supports Business Expansion and Supercharges Agent Retention with Avaya OneCloud

Five Ways Courier Companies Can Improve Their Customer Service

5 Years’ Time – What Can Customers Expect From Last-Mile Delivery?

The True Cost of ‘Where Is My Order?’ Queries and Three Tips to Reduce It

Successful Ecommerce Shipping Strategies: The Key to Happy Customers

We’re the Front Desk, Not the Shipping Department

Do Deliveries Negatively Impact Your Business?

How to Track the Perfect Order: Measuring Efficiency One Process at a Time

Customer Connect Expo 2025
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Latest Articles

  • Building a Smarter Contact Centre with AI and Automation
  • The Franchise Owners Guide to Providing Outstanding Customer Care
  • Beyond the Spreadsheet: Automating Performance Reports Clients Can Trust
  • How to Scale Customer Care Seamlessly as Your Business Grows
  • Enhancing Customer Experience Through Integrated Digital Marketing

Customer Service News

  • TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions
  • Sanas Unveils First-Ever AI-Powered Simultaneous Language Translation: Real-Time Speech-to-Speech Translation
  • French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut
  • Firstsource and Sanas Join Forces to Transform Customer Conversations with AI
  • Introducing GRAIA: The New Agentic AI and CCaaS Platform

Knowledge Base

  • When Words Matter Most: My Journey Toward Earning a Letter of Recommendation That Truly Reflected Me
  • From Overwhelmed to Organized: How I Learned to Navigate Academic Pressure
  • Inside a PR Agency: Strategies That Drive Media Coverage and Influence
  • Why Smart Teams Are Taking Their Meetings Outdoors This Summer (And How to Do It Right)
  • How to Contact Verizon and Assessing Their Customer Service

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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