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Latest Articles

4 Essential Tips for Customer Service in the Medical Industry
What is a Ticketing System in Customer Service?
The Power of Relentless Customer Service
3 Ways the Translator’s Role Has Evolved with AI
It’s the Post-Purchase Experience That Damages Retail Brands the Most According to Trustpilot

Customer Service News

Vivantio Launches New Service Management Product Suite to Serve Growing B2B Service Firms
Pipeliner CRM Introduces a New and Powerful Set of Analytics with Enhanced Reporting Options
Contact Centres Moved to The Cloud During the Pandemic: Here’s What They’re Expecting Next
PCI Pal Releases ‘Payments – the Future of Compliance and CX’ Podcast
Thoma Bravo Acquires Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth

Knowledge Base

Improve Your Company’s Online Visibility With These Helpful Steps
The Step-by-Step Of Using LinkedIn to Generate Inbound B2B Leads
Free HR Software Is a False Economy, Here’s Why…
Everything About Local Citations You Need to Know
5 Tips for Hosting a Successful Virtual Company Event
Best 5 Tools Your Team Should Use for Top Performance

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
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What’s a Customer Worth?