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AI and Live Chat: A Winning Combination

5 Ways Live Chat Can Help Your Business—and How to Find the Best Software

8 Live Chat Tips to Use It Most Effectively (and How to Choose One)

With Live Chat, One Size Doesn’t Fit All

How Secure is Your Live Chat Solution?

How Does Live Chat Increase Efficiency While Reducing Costs?

Can Live Chat Improve Customer Satisfaction?

Why Choose a True Live Chat Solution?

Six Reasons Live Chat Keeps Customers Engagedlive

We Know Our Technology, But Do We Know Our Customers?

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Latest Articles

  • Generative AI: A False Dawn in Customer Service, Or The New Hope
  • Customer Service is Your Ace in the Hole During a Recession
  • Where Do Customer Service and Cybersecurity Intertwine?
  • How Has Technology Helped to Improve Consumer Business Management?
  • The Ultimate 5-step Detox Programme for Contact Centre Health

Customer Service News

  • Nearly Half of Global Consumers Frustrated by English Language Internet and Technology
  • PCI Pal to Speak at CIO Watercooler Live London
  • TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore
  • Employers Are Stepping Up As 53% of Frontline Colleagues Report Symptoms of Stress
  • New Research Shows Organisations Are Failing to Grasp Customer Interaction Needs

Knowledge Base

  • How Email Software Helps Sales Teams Improve Their Relationships with Clients
  • How New York-Based B2B Market Research Companies are Helping Firms Navigate a Post-Pandemic Market
  • What is a Board Portal and How Does it Help with Document and File Sharing?
  • Taking Care of an Elderly Relative: Your Options
  • The Importance of Choosing a Reputable Contractor for Your Home in the UK
  • Crypto Slot Volatilities: The Necessities Gamers Must Know

Manager’s Toolbox

  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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