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Latest Articles

Blindster CEO Leads the Way with Outstanding Customer Satisfaction and Unrivalled Growth
Direct Messaging in Salesforce – the Path to Seamless Business Communication
Getting Smart About Omnichannel
A 5-Step Checklist for Mastering Enterprise AI
10 Tips to Help You Manage Remote Customer Service Agents

Customer Service News

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s WFO Report
Pandemic Lockdown Has Accelerated Interest in CRM Systems
CodeBroker Introduces “CS Resolve” for Customer Service Appeasement
Calabrio ONE Now Available via Twilio Flex Ecosystem
2021 Predictions on the Future of Voice Technology

Knowledge Base

Things You Need Know About the IELTS Exam
7 Practical Ways to Improve Your Online Customer Service Easily
7 Marketing Courses Every Business Student Should Take
Making Your Brand More Memorable (for All the Right Reasons)
A Small Business Guide to Protecting Customer Data and Information

Manager’s Toolbox

50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient
Why Change Gets Resisted

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?