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AI and Live Chat: A Winning Combination

5 Ways Live Chat Can Help Your Business—and How to Find the Best Software

8 Live Chat Tips to Use It Most Effectively (and How to Choose One)

With Live Chat, One Size Doesn’t Fit All

How Secure is Your Live Chat Solution?

How Does Live Chat Increase Efficiency While Reducing Costs?

Can Live Chat Improve Customer Satisfaction?

Why Choose a True Live Chat Solution?

Six Reasons Live Chat Keeps Customers Engagedlive

We Know Our Technology, But Do We Know Our Customers?

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Latest Articles

  • How Generative AI Stands to Supercharge Customer Service and Support in 2024
  • Whilst AI Claims the Limelight, Organisations Need to Implement Solutions for the Right Reason
  • Why Data Protection Tools and Training are Essential for Customer Service Professionals
  • How Black Friday Success Hinges on Memorable Online Experiences
  • How Cleanliness Affects Customer Service

Customer Service News

  • Commbox Launches Era AI to Enable Customer Service to Be Intelligently Automated and CX Costs to Be Cut by 40%
  • Burry Sealants Expands with Mobile Workforce App Roll-out 
  • BigChange Pay Brings Instant Doorstep Payment for Jobs
  • EB Gas Boosts Engineer Productivity by 20 Percent with BigChange
  • Unleashing CX in Amsterdam – A Round-up

Knowledge Base

  • Mobile Casino Customer Support for Players
  • How the Horse Racing Industry Implements Customer Service
  • Why Investing in Customer Success Training Is a Smart Decision
  • Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach
  • How to Find the Right Address for Your Business Site

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 23 Essential Customer Service Skills

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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