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Financial Services

What Are the Three Pillars of B2B Customer Support for Fintechs?

How Forex Companies Can Improve Their Customer Service

The State of Customer Experience in Financial Services: Where Do We Go From Here?

Improving Customer Service and Experience in the Banking Sector

10 Ways to Improve Customer Service in The Financial Services Industry

Consumer Obsession: The Powerhouse Behind Banks’ New Role in Society

Unifying the Customer Experience: The Key to Customer Service Success in Banking

7 Ways to Improve Financial Customer Services

Financial Services Remains a People Business: What Global Customer Relations Managers Need to Know

How Can Financial Firms Learn to Be Loved?

10 Ways Accountants Can Provide Excellent Customer Service

To Improve Customer Experience Financial Services Firms Must Make Agent Retention a Priority

5 Banking Customer Experience Predictions for 2020

How a Great App Can Help Your Bank Achieve Its Customer Service Goals

Anticipating the Future of Financial Services Customer Complaints Handling

Social Media Makes Banking Social Again

Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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