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Employee Retention

The Best Ways to Reduce Employee Turnover

DHL Supply Chain Supports Business Expansion and Supercharges Agent Retention with Avaya OneCloud

Overcoming the Great Resignation with Lessons Learned from CX Best Practices

Top 3 Reasons Why Call Centre Workers Have One of the Highest Turnover Rates

How Poor Treatment by Customers Leads to High Turnover in the Service Industry

Changing the View on Customer Engagement and Employee Retention

How to Prevent Turnover in Your Call Center

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Customer Service & Experience 2023
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Latest Articles

  • 7 Ways to Elevate CX in Banking
  • Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis
  • Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands
  • Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
  • Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands

Customer Service News

  • Cirrus Releases Game-Changing Upgrade to Their Contact Centre Platform
  • New Calabrio Research: AI Will Impact Customer Service Agents, but Not How We Anticipate
  • Angloco Fights Job Management Fires with BigChange Field Service Tech
  • Sabio Group’s Genesys Cloud Customer Experience Community Day: A Recap
  • Conduent CX Research Finds Strong CX Fundamentals Are Essential in the Consumer Relationship

Knowledge Base

  • Best Business Ideas for Your Project in 2024
  • How to Choose a Help Desk Software for Technical Support?
  • Meet a Real Breakthrough—Pin-Up Aviator, a Slot That Challenges Everyone
  • How Online Casinos Set the Gold Standard in Digital Customer Service
  • Rewriting the Learning Process: How Essay Writing Apps are Shaping the Future of Academics

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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