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Customer Service Roles

Where Are Your Standards? Why Every Company Needs a Director of Customer Experience

What is a Customer Service Supervisor?

What is a Customer Service Advisor?

Customer Service & Experience 2023
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Latest Articles

  • Can ChatGPT Be Used for Customer Service?
  • Call Center Recording: A Modern Tool for Customer Excellence
  • 4 Common Inventory Management Challenges – And How to Solve Them
  • Sustainable Logistics: Why Carbon Footprint Matters for Customer Service
  • Don’t Drop the Omni-Channel Baton and Win the CX Relay Race

Customer Service News

  • Smiles and Jokes Help Good Managers Boost Hotel Staff Performance
  • Introducing Claude: The New AI Assistant for Contact Centers
  • Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
  • SevenRooms Selected as a Marriott International Preferred Restaurant Technology Provider
  • Sigma Connected Recognised as a Top UK Employer by the Sunday Times

Knowledge Base

  • What is the Difference Between Retail and Institutional Investor Customer Service?
  • Why You Need Software Automation for Your Fashion Business
  • How Customer Support Can Boost Player Engagement in Online Casinos
  • The Future of 3D Game Art Styles: Emerging Trends and Technologies to Watch
  • 6 Career Support Resources That Can Help You in Your Job Search

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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