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Customer Service Metrics

Incident Management KPIs and Other Critical Metrics for ITIL

Top Metrics to Make Your Call Center a Success

Customer Service Management: It’s Time to Change the Metrics

4 Reasons Why Call Tracking is Crucial to Your Customer Service Targets

A Consistent 98% Customer Satisfaction (CSAT) isn’t Difficult to Achieve

Customer Service Quality Statements to Measure up Against

Customer Service Metrics to Measure Client Satisfaction

Customer Connect Expo 2025
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Latest Articles

  • What to Write in a Customer Service Thank You Note
  • Customer Service and Cyber Security: A Shared Responsibility in the Digital Age
  • The Powerful Impact of Customer Service on Consumer Behavior
  • Boosting Customer Satisfaction Through Employee Training
  • How Customer Experience Redefines Banking in Canada

Customer Service News

  • Olímpica Elevates Customer Experience with Toshiba’s Self-Checkout and Security Suite
  • Salesforce Launches Agentforce to Meet Financial Sector Challenges
  • MasterCard Fee Case Could Mean £70 for UK Shoppers
  • ISC-CX Introduces ‘CX Intelligence Framework’ to Transform Mystery Shopping
  • Alorica Launches CX2GO: A Secure CX Solution for Rapidly Growing Brands

Knowledge Base

  • Why Road Surface Conditions Matter in Motorcycle Accident Claims
  • Technical Indicators Show That Cardano Could Be On the Verge of a Breakout
  • Casino Kingdom’s Growing Popularity in New Zealand – Key Features of the Platform
  • How to Avoid Mistakes When Playing at Hellspin Casino – Tips for Beginners
  • PokieSurf Casino: Free Spins, Bonus Buys and Multipliers: What Really Matters in Online Pokies?

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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