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Customer Engagement

15 Effective Ways to Improve Retail Customer Engagement

Are Happy Agents the Secret to Happy Customers?

New Year, New Rules of Customer Engagement

Give Your Customers the Gift of Live Engagement This Christmas

Top 10 Customer Service Greetings

10 Ways to Keep Customers Through Kindness

Why CRM is Essential for Effective Contact Centre Engagement

4 Words You Should Never Hear in Customer Service

3 Little Words That Can Lose a Customer

4 Strategies for Strengthening Customer Relationships

3 Ways to Strengthen Your Emotional Connection with Your Customers

10 Common Customer Service Complaints (and How Digital Engagement Can Help)

Employee Power for Improved Customer Engagement

The Present and Future of Customer Engagement

Changing the View on Customer Engagement and Employee Retention

Customer Care and Employee Care Go Hand in Hand

5 Ways to Engage With Your Customers

Customer Service & Experience 2023
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Latest Articles

  • 7 Ways to Elevate CX in Banking
  • Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis
  • Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands
  • Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
  • Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands

Customer Service News

  • Cirrus Releases Game-Changing Upgrade to Their Contact Centre Platform
  • New Calabrio Research: AI Will Impact Customer Service Agents, but Not How We Anticipate
  • Angloco Fights Job Management Fires with BigChange Field Service Tech
  • Sabio Group’s Genesys Cloud Customer Experience Community Day: A Recap
  • Conduent CX Research Finds Strong CX Fundamentals Are Essential in the Consumer Relationship

Knowledge Base

  • Best Business Ideas for Your Project in 2024
  • How to Choose a Help Desk Software for Technical Support?
  • Meet a Real Breakthrough—Pin-Up Aviator, a Slot That Challenges Everyone
  • How Online Casinos Set the Gold Standard in Digital Customer Service
  • Rewriting the Learning Process: How Essay Writing Apps are Shaping the Future of Academics

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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