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Customer Engagement

Taylor Swift: Redefining the Art of Fan Engagement

15 Effective Ways to Improve Retail Customer Engagement

10 Customer Engagement Ideas to Boost Your Business

Are Happy Agents the Secret to Happy Customers?

New Year, New Rules of Customer Engagement

Give Your Customers the Gift of Live Engagement This Christmas

Top 10 Customer Service Greetings

10 Ways to Keep Customers Through Kindness

Why CRM is Essential for Effective Contact Centre Engagement

4 Words You Should Never Hear in Customer Service

3 Little Words That Can Lose a Customer

4 Strategies for Strengthening Customer Relationships

3 Ways to Strengthen Your Emotional Connection with Your Customers

10 Common Customer Service Complaints (and How Digital Engagement Can Help)

Employee Power for Improved Customer Engagement

The Present and Future of Customer Engagement

Changing the View on Customer Engagement and Employee Retention

Customer Care and Employee Care Go Hand in Hand

5 Ways to Engage With Your Customers

Customer Connect Expo 2025
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Latest Articles

  • Building a Smarter Contact Centre with AI and Automation
  • The Franchise Owners Guide to Providing Outstanding Customer Care
  • Beyond the Spreadsheet: Automating Performance Reports Clients Can Trust
  • How to Scale Customer Care Seamlessly as Your Business Grows
  • Enhancing Customer Experience Through Integrated Digital Marketing

Customer Service News

  • TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions
  • Sanas Unveils First-Ever AI-Powered Simultaneous Language Translation: Real-Time Speech-to-Speech Translation
  • French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut
  • Firstsource and Sanas Join Forces to Transform Customer Conversations with AI
  • Introducing GRAIA: The New Agentic AI and CCaaS Platform

Knowledge Base

  • Creating Vibrant Art Showcase Videos with CapCut Desktop
  • When Words Matter Most: My Journey Toward Earning a Letter of Recommendation That Truly Reflected Me
  • From Overwhelmed to Organized: How I Learned to Navigate Academic Pressure
  • Inside a PR Agency: Strategies That Drive Media Coverage and Influence
  • Why Smart Teams Are Taking Their Meetings Outdoors This Summer (And How to Do It Right)

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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