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Customer Data

How to Choose the Best Data Collection Methods for Your Business?

Cyber Incident Brings Healthcare Giant to Its Knees, But Sabio Group Had the Cure

The Ultimate Guide to Achieving Data Resiliency Against Disruptions and Challenges

10 Tips for Customer Data Management Success

Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?

Why You Need a GDPR Rep When Processing Customer Data

How to Protect Your Customers’ Data From Cyber Attacks

Top 5 Threats to Customer Data Security

Why VPNs are Vital for Data-Driven Businesses

Gain Deeper Insights into Company Data with Enterprise Search

What Is Customer Intelligence and How to Use It to Drive Customer Loyalty

Deploying Big Data to Improve The Purchase Experience

5 Ways Brands use eCommerce Data to Improve Their Customer Service

10 Facts You Need to Know About Data Security

Protecting Your Customers’ Data Before Disaster Strikes

The Missing Sentiment Analysis from Contact Centre Data

Building Customer Trust – with the Citizen at the Heart of the GDPR Experience

Only Delighted Customers Should Bounce Back: Tips to Help Online Merchants Prevent Chargebacks

Analytics Breakthroughs: How to Really Know What Your Customer Wants from You

Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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