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Customer Data

How to Choose the Best Data Collection Methods for Your Business?

Cyber Incident Brings Healthcare Giant to Its Knees, But Sabio Group Had the Cure

The Ultimate Guide to Achieving Data Resiliency Against Disruptions and Challenges

10 Tips for Customer Data Management Success

Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?

Why You Need a GDPR Rep When Processing Customer Data

How to Protect Your Customers’ Data From Cyber Attacks

Top 5 Threats to Customer Data Security

Why VPNs are Vital for Data-Driven Businesses

Gain Deeper Insights into Company Data with Enterprise Search

What Is Customer Intelligence and How to Use It to Drive Customer Loyalty

Deploying Big Data to Improve The Purchase Experience

5 Ways Brands use eCommerce Data to Improve Their Customer Service

10 Facts You Need to Know About Data Security

Protecting Your Customers’ Data Before Disaster Strikes

The Missing Sentiment Analysis from Contact Centre Data

Building Customer Trust – with the Citizen at the Heart of the GDPR Experience

Only Delighted Customers Should Bounce Back: Tips to Help Online Merchants Prevent Chargebacks

Analytics Breakthroughs: How to Really Know What Your Customer Wants from You

Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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