Streem support
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • About CSM
  • Subscribe
  • Privacy

Cloud Contact Center

How Moving to the Cloud Enhances Customer Service

About to Begin Your Cloud Migration Journey? Be Prepared to Evolve Your Business

Moving Your Contact Centre to the Cloud? What’s on Offer and What to Consider

Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey Alongside AWS Cape Town Launch

True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters

DHL Supply Chain Supports Business Expansion and Supercharges Agent Retention with Avaya OneCloud

On-Premise vs. Cloud Contact Center: What Lies Ahead for Your Business?

What’s Next For Contact Centres That Moved to the Cloud During the Pandemic?

Why Avaya Onecloud CPaaS Is the Right Platform to Deliver the Next Evolution of Unified Communications

Why Being Cloud-Native Can Lead to an Enhanced Customer Experience

Utilita Deploys Thoughtonomy Digital Workers to Enhance Customer Service

Contact Center as a Service: The Seven Most Popular Myths About Cloud Contact Centers Dispelled

RWS Tridon Docs
Streem customer support
Customer Service & Experience 2023
CX Survey
Subscribe




Latest Articles

  • Call Center Recording: A Modern Tool for Customer Excellence
  • 4 Common Inventory Management Challenges – And How to Solve Them
  • Sustainable Logistics: Why Carbon Footprint Matters for Customer Service
  • Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
  • CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania

Customer Service News

  • Introducing Claude: The New AI Assistant for Contact Centers
  • Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
  • SevenRooms Selected as a Marriott International Preferred Restaurant Technology Provider
  • Sigma Connected Recognised as a Top UK Employer by the Sunday Times
  • Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation

Knowledge Base

  • Why You Need Software Automation for Your Fashion Business
  • How Customer Support Can Boost Player Engagement in Online Casinos
  • The Future of 3D Game Art Styles: Emerging Trends and Technologies to Watch
  • 6 Career Support Resources That Can Help You in Your Job Search
  • Can You Improve Your Firm’s Approach To Internal Emails?

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

Categories

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2023