Call Tracking

Why You Need Call Tracking to Improve Customer Service

Latest Articles

How Generative AI Stands to Supercharge Customer Service and Support in 2024
Whilst AI Claims the Limelight, Organisations Need to Implement Solutions for the Right Reason
Why Data Protection Tools and Training are Essential for Customer Service Professionals
How Black Friday Success Hinges on Memorable Online Experiences
How Cleanliness Affects Customer Service

Customer Service News

Commbox Launches Era AI to Enable Customer Service to Be Intelligently Automated and CX Costs to Be Cut by 40%
Burry Sealants Expands with Mobile Workforce App Roll-out
BigChange Pay Brings Instant Doorstep Payment for Jobs
EB Gas Boosts Engineer Productivity by 20 Percent with BigChange
Unleashing CX in Amsterdam – A Round-up

Knowledge Base

Mobile Casino Customer Support for Players
How the Horse Racing Industry Implements Customer Service
Why Investing in Customer Success Training Is a Smart Decision
Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach
How to Find the Right Address for Your Business Site

Manager’s Toolbox

What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

23 Essential Customer Service Skills
Telephone Customer Service
What’s a Customer Worth?
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
101 Inspirational Customer Service Quotes
Customer Service Facts