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Angry Customers

The Angry Customer Protocol and Call Center Interactions

Top 5 Ways of Dealing with an Angry Customer

CX Survey
Customer Service & Experience 2023
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Latest Articles

  • Why Data Protection Tools and Training are Essential for Customer Service Professionals
  • How Black Friday Success Hinges on Memorable Online Experiences
  • How Cleanliness Affects Customer Service
  • The Great AI Paradox for Contact Centre Agents
  • How to Treat Your Customers Right: 4 Pro Tips

Customer Service News

  • BigChange Pay Brings Instant Doorstep Payment for Jobs
  • EB Gas Boosts Engineer Productivity by 20 Percent with BigChange
  • Unleashing CX in Amsterdam – A Round-up
  • Foundever and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training
  • Sigma Connected Group Appoints Lesley Avinou to Lead Client Partnerships

Knowledge Base

  • Maximizing Efficiency: Integrating Paystub Generators with Accounting Software
  • Pay-Per-Head Providers in the Online Sports Betting Industry Explained
  • IT.COM Presents: Master Class on Domain Name Registration
  • Beyond Traditional Warehouse Solutions
  • A New Era in Payment Processing: Why Businesses Choose Paysafecard?

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 23 Essential Customer Service Skills

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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