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by Ian Miller

Latest Articles

5 Key Steps in Crafting a Customer Service Charter That Includes Legal Security
AI in Customer Service: Leveraging Efficiency Without Sacrificing Humanity
10 Stores and Businesses with Exceptional Customer Service
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite
Custom Service in the Auto Transport Industry: Strategies to Improve Quality and Customer Satisfaction

Customer Service News

Zenarate Launches Next Evolution of Skill-Based Learning for Customer-Facing Agents
Graphisoft Recognised for Its Business Transformation Investment in Project with Sabio Group
Worlds Colliding: The Future of Productive Conversations with AI, CRM & Data
Sabio Group Launches New WFM e-book to Optimise Today’s Contact Centre Workforce
Delivering Exceptional Experiences In The Real World

Knowledge Base

Exploring the Virtual Casino Experience
Engaging Team Building Exercises for Work: Boosting Collaboration and Morale
Building a Business from Anywhere in 12 Easy Steps
Crafting Capabilities of Online Popup Builders
3 Innovative Ways Technology Is Transforming Meal Preparation

Manager’s Toolbox

What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Dealing with Customer Complaints – B.L.A.S.T.
23 Essential Customer Service Skills
Telephone Customer Service
What’s a Customer Worth?
Action Ideas to Deal with Difficult Customers
101 Inspirational Customer Service Quotes
Customer Service Facts

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