How to avoid anger spiraling out of control on the telephone.
Learn how internal customer service is a crucial element for any organization.
Customer retention has always been one of the most cost effective ways to increase business revenue.
Make sure you are not missing out on useful customer feedback.
One of the keys to providing better customer service is to keep your Call Center Agents up to date.
Sometimes it’s the simple approach that means the most to customers and colleagues.
Turn around negative expectations by keeping marketplace promises.
In this article George F. Brown, Jr. presents a supplier-customer relationship case study for analysis.
Never overlook the importance of first impressions and employee recognition.
Aligning these key areas of business is essential when dealing with customers.
Do not underestimate the power of job satisfaction when keeping your customers loyal.
Can you define the word customer? What does it mean to be a customer for your business?
Learn about the importance of having an “ask strategy” and how to implement it.
Did you know that you can measure a company’s value by its customer service?
Is your service “in”? Are people “into” what you have to offer them? Here are 50 ways to make your service the “in” place to be.
In these tough and challenging times, getting the customer experience right is critical.
A useful action plan to banish the word “NO” from your service dictionary.
Making customer service a vital focus in your organization can transform a forgotten department or role into a competitive advantage.
“Will your customers recommend your products or services to someone else?”
