The basic steps any employee must follow to transform a negative customer experience into a memorable one.

Spending time getting to know your customers will help you reap long term benefits in profitability. Learn how to build a customer loyalty strategy.

A 5% increase in customer retention can boost bottom line profits from 25% to 125%. Learn how you can profit too.

Trust is not earned easily and when it comes to gaining the trust of your clients, there are some important steps to be followed.

Finding out exactly what your customers think and feel is one of the most important aspects of providing customer service excellence.

5-stars is not an award, it’s a declaration to your team that good is not good enough and only excellence will do.

It is necessary in this economic climate to develop stronger relationships that create a long-term backbone for the company.

Here are four ways we can leave our customers with a positive lasting impression.

An important focus of any effective leader is to improve the day-to-day operating capabilities of the contact center.

Do you know how much your customers are helping you survive the downturn?

Learn about the myths of gaining, satisfying and keeping loyal customers.

Is your store or business really delivering the best service? Find out with a spot of mystery shopping.

By keeping your customers engaged you will become your very own marketing department.

Here are some simple practices that you might add to your customer service routine.

Honesty really is the best customer care policy. Find out how you can get your customers to trust you.

Find out how to attract and retain loyal customers in five easy steps.

Companies should not forget the fundamentals of customer service, which is to “Serve The Customer”.

Even after a recession, when businesses have been closing and people have been laid off, customer service is still terrible!