Focus on the Customer, Not the Money

Striving to take your business to the next level of success? Perhaps it’s time to refocus. Stop worrying so much about the sale, and just take care of the customer.

The Value of Customer Loyalty

Customer acquisition and development is a costly business. In this article we look at the true value of customer loyalty.

How to Handle Client Complaints

“The Customer is Always Right” was once a standard policy . In these difficult times, can we turn back the clock?

Customer Service Phone Tips

Making a good impression on the telephone phone is not that difficult. Here are 7 customer service phone tips to help you succeed.

Providing “C” Level Service Is Easy

Creating “C” Level Customer Service is knowing what the “C”s are and what each means to the Customer.

8 Tips for Fantastic First Impressions

Here are some tips on how to make a great first impression with your customers. Having spent three months searching for a company that could actually deliver on the product I was searching for, I finally secured an interview with the account manager of a large international company. On the day of the meeting, I [...]

Klaas van der Leest, MD, Intelecom says it’s time to connect CCaas and WFO to create the perfect customer experience.

How to Provide an Outstanding Customer Service Experience

The world is changing and so is the way we, as business owners, interact with our customers. Now, more than ever, providing outstanding customer service involves providing a total experience.

Customer Service Guidelines for Suppliers and Contractors

Creating alignment between your customers needs and employees and suppliers is critical for a successful customer service strategy.

Examples of Poor Customer Service

Bad customer experiences are not hard to find these days. The key to success is to identify and correct poor service before it’s too late. Check out these poor customer service examples.

It might sound quick and simple to say how well your business does in satisfying it’s customers..

Five Customer Service Tactics to Increase Sales

Incorporate these five customer service tactics into your sales strategy and watch sales grow..

Don’t Leave Me Hanging On The Telephone

Recent reports on charges levied by a range of service providers, especially banks, provide some interesting food for thought. The Which! Survey suggested that some providers are making money from customer contact centres, leaving customers waiting for several minutes in a queue, with little transparency as to whether callers are ringing a free number or [...]

How To Look After Complaining Clients

Customer issues often present a challenge to turn unhappy clients into satisfied and loyal customers. The following pointers will help you handle the issues more efficiently..

The Ultimate Customer Service Experience?

Imagine you are having a rough day on the ski slopes. You’re a new snowboarder or skier. Suddenly, a Vail Resorts employee glides along side of you.

5 Easy Steps to Getting Your Complaints Resolved

Too few of us complain so most organizations believe they provide awesome service. Here are 5 ways to get your complaints resolved.

The Customer Is Not Always Right!

The guiding principle behind good customer service is usually summed up in this phrase – ‘The customer is always right.’ But if you’ve ever handled customer service issues before, you know this isn’t exactly true.

The Purpose of a Company is to Create Customers

Peter Drucker is credited with the idea that the purpose of a business is to a create customer. Is the purpose of your business to create a customer?

Listening to the Voice of Your Customer

Your customers are talking. Are you listening? Can you? Traditional CRM analysis exposes only 20 percent of the valuable customer insight that your company captures today.