A good customer service strategy is essential to maintain customer loyalty and retention. In this article you will learn how to achieve good customer service.
Top 5 Tips For Good Customer Service
Even the best business ideas fail because they lack in the area of customer service. Customer service is the backbone and starting point for any successful business. How do businesses succeed? Ask any business owner and they will tell you because of their customers. Ask any customer why they visit one business over another and your answer will likely be customer service.
The following are the top five tips for good customer service.
Tip #1 – You Value Your Customers, Now Let Them Know It
Your customers want to feel as though you value them, they want to believe that when they contact you for any reason that you are going to be in tune with them, giving them attention, listening to what they have to say, and being respectful all at the same time. For a short period of time, your customer, when they contact or visit you, wants to feel like they are the most important person in your world at that very moment.
Tip #2 – Understand That Time Is Of Essence
Your customer’s time is just as valuable as your own. When dealing with customers, make sure that you do everything you can to minimize their wait time, answer their questions, and refrain from passing the buck. If there is a question that you cannot answer, you should immediately find out who can answer it and refer the customer to that person. Refrain from passing the customer from person to person in efforts to find the answer, send them to the right person the first time, if at all possible.
Tip #3 – Know Your Business and Employees That Know Your Business
There is nothing worse in customer service than a customer who gets a sales person or operator who has no clue as to what they are talking about. You want to make sure that you, your-self, as well as any person working with you that must deal with customers have extensive knowledge of your entire business. This means every element from prices to products to services and all the way down to promotions, guarantees, as well as policies.
Tip #4 – Remain Cordial Even In The Face Of Anger
In customer service, you should expect to deal with difficult and demanding customers. However, you should have the ability to deal with these types of customers without losing your own cool, your respect, your attention, and your listening skills. If you are nice to them, chances are their attitudes will change while dealing with you. Make sure that you make every effort to resolve their problems and keep them as a customer in the future.
Tip #5 – Remember Why You Have A Job
Let’s face it, if there were no customers, you wouldn’t have a job, it is as simple as that. The customer is the total basis to your business, without them it wouldn’t exist. Therefore, you have to keep them happy and be sure that you are providing them with good customer service at all costs. This means you need to answer their questions, help them in finding what they need, solve their problems, and meet their demands in a quick, but professional fashion.
When you want to provide good customer service in your business, the above five tips are the elements you need to be looking at and considering.
About the Author
Chris Simpson is the creator of HomeNetPro.com – the Work At Home Directory To Help You Find Honest And Legitimate Work At Home.