Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange.
The Essex-based company, which provides Lighting and Electrical, EV charging, Fire and Life Safety, Refurbishment, and Security services, has virtually eliminated paperwork with the cloud-based software that provides customisable, digital workflows, real-time vehicle tracking and intelligent scheduling of field engineers.
“Before BigChange everything was paper based; engineers would fill out paper reports which office staff then had to type up before sending out to clients,” commented Maddie Carr, Service Agreement Manager at Future Group. “This was time consuming and also introduced the potential for errors. We researched, and even trialled, other systems before selecting BigChange, deciding it was perfect for the way we operate.
“BigChange just works for us,” she continued. “We use it across every aspect of the company from vehicle tracking and appointment scheduling to maintaining client records and creating professional reports. Since implementing BigChange, paperwork has become a thing of the past and we are far more efficient seeing on average, across the divisions, 80 per cent improvement, it was also fundamental to our winning the ARMA Partner of the Year Award.”
Essex based Future Group partners with property managers to deliver high-quality, energy-efficient and fully compliant block lighting systems, fire and life safety maintenance and installation services, door entry and CCTV systems, electric vehicle charging solutions, and full refurbishment projects, dedicated to the real needs of property and estate managers. Future was awarded the ARMA (the Association of Residential Management Agents) Partner of the Year award in 2022 and has collected many more awards since forming nearly 10-years ago. Future also provides a 24/7 call out service from its Essex base, serving clients across London and south of England.
The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence, in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation. Scheduling of routine and ad-hoc call outs has improved with real-time tracking and geographically optimised allocation of field resources.
Customised job cards, complete with time and date stamped photographs, are used to capture equipment or site specific information which is then automatically shared with the back-office system and used to create professional customer reports improving transparency and service levels. This information is also used to create invoices and inform payroll, further improving efficiency and reducing the potential for errors.
“BigChange has become an integral part of our day to day working life,” Maddie Carr concluded. “BigChange helped us to implement working from home during the pandemic, something we have been able to continue to support if personal circumstances or bad weather dictate, and the support we receive means every member of the team is happy to explore new ways of working and new ways of doing things knowing they will be easier and more efficient with BigChange.”
Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.
In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence into one simple to use and easy to integrate platform, BigChange liberates customers from inefficient paper-based processes and the complexity of multiple different technology systems that hold their businesses back.
For more information please visit www.bigchange.com.