Customer service is often seen as an activity, performance measurement and a philosophy.
That is why generally speaking, one single customer service definition does not exist. Let’s give it a shot anyway.
Here are some definitions of customer service in use today:
“Customer service is the ability to provide a service or product in the way that it has been promised”
“Customer service is about treating customers as you would like to be treated yourself”
“Customer service is an organization’s ability to supply their customers’ wants and needs”
“Customer Service is a phrase that is used to describe the process of taking care of our customers in a positive manner”
“Customer Service is any contact between a customer and a company, that causes a negative or positive perception by a customer”
“Customer service is a process for providing competitive advantage and adding benefits in order to maximize the total value to the customer”
“Customer Service is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner”
“Customer service is a proactive attitude that can be summed up as: I care and I can do.”
Another meaning of the term could refer to the department that provides the service.