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Customer Experience

The Customer Experience Buyer’s Guide 2017

Top 10 Customer Experience Trends for 2016

Sell the Customer Service Experience, Not the Method Behind It

5 Tips for Managing Your Customers’ Experience

Improving Customer Experience – A Must for Mobile Marketers in 2015

Customer Experience: How to Capture the Right Customer Insights

Roadmap for Implementing a Successful Customer Experience Program

Digital Customer Experience: Beyond the Feedback Hype

Customer Experience Mapping: How to Improve Customer Satisfaction and Loyalty

Process Management Essentials for Extraordinary Customer Experiences

CX Survey
RWS Tridon Docs
Customer Service & Experience 2023
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Latest Articles

  • Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
  • CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania
  • Simplify Your Contact Centre Management With CTI Integration for Dynamics CRM
  • Handling Customer Complaints: Waitstaff’s Essential Guide
  • How to Give Support to Vulnerable Customers: Essential Tips and Guide

Customer Service News

  • Introducing Claude: The New AI Assistant for Contact Centers
  • Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
  • SevenRooms Selected as a Marriott International Preferred Restaurant Technology Provider
  • Sigma Connected Recognised as a Top UK Employer by the Sunday Times
  • Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation

Knowledge Base

  • How Customer Support Can Boost Player Engagement in Online Casinos
  • The Future of 3D Game Art Styles: Emerging Trends and Technologies to Watch
  • 6 Career Support Resources That Can Help You in Your Job Search
  • Can You Improve Your Firm’s Approach To Internal Emails?
  • Simplified Data Management: A Step-by-Step Guide to Streamlining Your Business Operations

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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