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Why should you use chat widget? Why should you use chat widget? 534  0
Author Kacper  31 Mar 2022 10:32 —    
Aide — free beta: manage your text snippets and knowledge processes across your CS team Aide — free beta: manage your text snippets and knowledge processes across your CS team 434  0
Author ziyadb  16 Mar 2022 17:44 —    
Is it Important to Automate Customer Service? Is it Important to Automate Customer Service? 1K  0
Author nathanlohey  27 Jan 2022 09:33 —    
How to Handle the Situation: Difficult Customers How to Handle the Situation: Difficult Customers 10.3K  7
Author estreamdesk  16 Dec 2013 04:55 Latest reply Ryan42  19 Dec 2021 21:44  »»
A Customer Experience Formula A Customer Experience Formula 10.9K  5
Author errolallen  18 Jul 2013 06:25 Latest reply Diana_HappyCx  23 Sep 2021 09:54  »»
Turn Employee Customer Service Best Practice into Standard Practice Turn Employee Customer Service Best Practice into Standard Practice 5.2K  4
Author Shephyken  27 Jan 2015 12:42 Latest reply Diana_HappyCx  23 Sep 2021 09:09  »»
Customer Service Metrics for Inbound Call Center Customer Service Metrics for Inbound Call Center 6.8K  2
Author Pkuhns  2 May 2009 15:32 Latest reply OliviaBParker  14 Apr 2021 23:49  »»
Customer Service Question Customer Service Question 6.2K  6
Author Lisalou  12 Mar 2018 10:52 Latest reply Danwan337  1 Oct 2020 08:25  »»
What Lane Are You In? Is It Customer Service? What Lane Are You In? Is It Customer Service? 6.9K  2
Author Shephyken  12 Mar 2015 11:37 Latest reply Danwan337  1 Oct 2020 08:11  »»
Customer Service/Work Order Software? Customer Service/Work Order Software? 4.2K  1
Author grodriguez  12 Oct 2016 14:18 Latest reply envybox  12 Aug 2020 19:17  »»
Texting for customer service Texting for customer service 4.9K  1
Author nupurmaskara  15 Mar 2017 02:26 Latest reply ValueLabs  25 Feb 2020 05:18  »»
Need Customer service for comcast Need Customer service for comcast 3K  0
Author Brandonrivera  30 May 2018 00:31 —    
Lastest Customer Journey Mapping Playbook Lastest Customer Journey Mapping Playbook 4.7K  0
Author vidhya  10 Dec 2017 23:29 —    
Ways to improve Call Quality Monitoring - 35+ Tips for You Ways to improve Call Quality Monitoring - 35+ Tips for You 3.1K  0
Author misac1986  3 Nov 2017 11:14 —    
Time Wasters Database Time Wasters Database 2.9K  0
Author Astro2000  7 Jul 2017 00:42 —    
Providing Hardware design service in India Providing Hardware design service in India 4.5K  0
Author AnishiGanatra  18 Apr 2017 02:40 —    
Global Customer Service Meeting Global Customer Service Meeting 3.6K  0
Author FSC  2 Sep 2016 07:07 —    
Providing Customer Service CV in UK Providing Customer Service CV in UK 4.4K  0
Author LaurenDaniels  1 Aug 2016 00:36 —    
Declining Refund Request - Email Template: Suggestions/Tips? Declining Refund Request - Email Template: Suggestions/Tips? 3.7K  0
Author cmurph  14 Jul 2016 16:07 —    
Customer Service May Rule, But Rules in Customer Service Don't Customer Service May Rule, But Rules in Customer Service Don't 5K  1
Author Shephyken  27 Mar 2015 20:18 Latest reply tommyhulbert128  5 May 2016 00:54  »»
Customer Care Vs Philanthropy Customer Care Vs Philanthropy 5.8K  1
Author saeedfarrukh  14 Sep 2012 07:31 Latest reply saeedfarrukh  27 Feb 2016 05:03  »»
The Chief Customer Officer: Customer Service Experience Is Now Part of the C-Suite The Chief Customer Officer: Customer Service Experience Is Now Part of the C-Suite 3.3K  0
Author Shephyken  3 Apr 2015 14:30 —    
Ideas Needed:  Best Tool or Approach for Sharing Customer Impacting Events Ideas Needed: Best Tool or Approach for Sharing Customer Impacting Events 4.3K  0
Author davparf  5 Mar 2015 09:47 —    
Customer Service Journey Map Can Lead to Instant Gratification Customer Service Journey Map Can Lead to Instant Gratification 4.1K  0
Author Shephyken  27 Feb 2015 14:06 —    
An Update and Commentary on Today's Customer Service Tools: The Future of Customer Service is Now An Update and Commentary on Today's Customer Service Tools: The Future of Customer Service is Now 3.6K  0
Author Shephyken  17 Feb 2015 13:06 —    
Turn Angry Customers into Customer Evangelists Turn Angry Customers into Customer Evangelists 4.2K  0
Author Shephyken  10 Feb 2015 10:33 —    
Customer Service Strategy: Deliver Value with Time Customer Service Strategy: Deliver Value with Time 4.3K  0
Author Shephyken  11 Jan 2015 10:49 —    
Stuck in the Middle - Do Customers Belong Here? Stuck in the Middle - Do Customers Belong Here? 4.1K  0
Author errolallen  5 Jan 2015 12:11 —    
Above and Beyond Customer Service Above and Beyond Customer Service 4.1K  0
Author Shephyken  12 Dec 2014 12:12 —    
Five Ways to Lose Your Customer Five Ways to Lose Your Customer 4.2K  0
Author Shephyken  5 Dec 2014 09:11 —    

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