Every business gets complaints, but few have a smooth way to fix them. That’s where customer complaint software comes in—it gives you one place to view, track, and solve issues.
I’ve seen companies miss big red flags just because no one owned the process. Good software gives you the control and accountability you need, and your customers will thank you for it.
Here is a list of some of the best complaint management software solutions along with their key features and benefits:
Zendesk
- Features: Multi-channel support, ticketing system, automation, analytics, knowledge base.
- Benefits: Streamlines customer support, improves response times, and enhances customer satisfaction.
- Pricing: Zendesk offers a range of plans starting from $19 per agent/month (Essential), $49 per agent/month (Team), $99 per agent/month (Professional), and $150 per agent/month (Enterprise), billed annually.
Freshdesk
- Features: Omnichannel support, AI-powered chatbots, ticketing, SLA management, collaboration tools.
- Benefits: Reduces workload with automation, improves issue resolution speed, and provides better team collaboration.
- Pricing: Freshdesk pricing starts at $15 per agent/month (Growth), $35 per agent/month (Pro), and $49 per agent/month (Enterprise), with a free plan also available.
Zoho Desk
- Features: Context-aware ticketing, automation, multi-channel communication, AI assistant.
- Benefits: Provides personalized customer service, increases agent productivity, and offers robust reporting.
- Pricing: Zoho Desk plans include Free (up to 3 agents), Standard at $14 per agent/month, Professional at $23 per agent/month, and Enterprise at $40 per agent/month.
Salesforce Service Cloud
- Features: Case management, AI-powered insights, omni-channel routing, knowledge base.
- Benefits: Enhances customer engagement, automates workflows, and integrates with CRM for a 360-degree view.
- Pricing: Salesforce Service Cloud pricing starts at $25 per user/month (Essentials), $75 per user/month (Professional), $150 per user/month (Enterprise), and $300 per user/month (Unlimited).
HubSpot Service Hub
- Features: Ticketing, customer feedback, knowledge base, automation, reporting.
- Benefits: Centralizes customer interactions, improves feedback collection, and boosts team efficiency.
- Pricing: HubSpot Service Hub offers a free plan, Starter at $45/month, Professional at $360/month, and Enterprise at $1,200/month.
Jira Service Management
- Features: Incident management, SLA tracking, automation, integration with DevOps tools.
- Benefits: Accelerates issue resolution, improves IT service management, and facilitates cross-team collaboration.
- Pricing: Jira Service Management pricing starts at $20 per agent/month for Standard, $40 per agent/month for Premium, and Enterprise pricing available on request.
ServiceNow Customer Service Management
- Features: Case management, AI-powered chatbots, workflow automation, analytics.
- Benefits: Reduces operational costs, improves customer satisfaction, and streamlines service delivery.
- Pricing: ServiceNow pricing is typically customized based on organization size and needs; estimated starting price is around $100 per user/month.
Kayako
- Features: Unified inbox, live chat, automation, customer journey tracking.
- Benefits: Provides seamless customer support experience and increases agent efficiency.
- Pricing: Kayako offers plans starting at $15 per agent/month (Inbox), $30 per agent/month (Growth), and $60 per agent/month (Scale).
HappyFox
- Features: Multi-channel ticketing, automation, knowledge base, reporting.
- Benefits: Simplifies support processes, enhances team productivity, and improves customer experience.
- Pricing: HappyFox pricing starts at $29 per agent/month (Growth), $49 per agent/month (Pro), and $89 per agent/month (Enterprise).
Help Scout
- Features: Shared inbox, automation, customer management, reporting.
- Benefits: Facilitates team collaboration, personalizes customer interactions, and provides actionable insights.
- Pricing: Help Scout plans start at $20 per user/month (Standard), $35 per user/month (Plus), and $65 per user/month (Company).
The best customer complaint software should simplify your work, not complicate it. Testing a few can show what fits your team’s flow. Once you have the right system, you’ll notice fewer missed issues and happier customers across the board.
