There is a wealth of customer service information, knowledge and tips available on the internet today. From ezines and portals to articles and white papers there are many ways to learn about customer service. There are also a number of ways to interact with fellow customer service professionals by joining the growing number of social media networks.
Customer Service Basics
Learn the basics of customer service with Ellen Goodwright.
Customer Service Articles
100+ customer service articles, skills and tips.
The Resource Center
One-stop shopping for call center, help desk, telecom, and IT service management education.