Workforce Management (WFM)

Tools to assist you with workforce management (WFM) and Workforce Optimization (WFO) are an essential part running a successful contact centre. From HRMS systems to integrated ERP systems, WFM is at the cutting edge of call centre technology.


CalabrioCalabrio, the customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining Teleopti WFM and Calabrio WFM into a single, industry-leading WFM solution.