Workforce Management (WFM)

Tools to assist you with workforce management (WFM) and Workforce Optimization (WFO) are an essential part running a successful contact centre. From HRMS systems to integrated ERP systems, WFM is at the cutting edge of call centre technology.



Calabrio is a trusted ally to leading brands in 100s of countries around the world.  The digital foundation of a customer-centric contact centre, our Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your agents as brand guardians.

We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management, and personalised coaching.

Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions in a true-cloud, fully integrated suite that adapts to your business.