Wolters Kluwer Health has received the 2024 NorthFace ScoreBoard Service Award for exceptional customer support through its Ovid and Lippincott customer service organizations.
This marks the 14th consecutive year that Wolters Kluwer has achieved this honor, showcasing their commitment to customer satisfaction. The company boasts an impressive Net Promoter Score (NPS) of 83%, well above the industry average of below 40%, and a ScoreBoard Index of 4.8 out of five.
The NorthFace ScoreBoard Service Award recognizes organizations that excel in providing outstanding service to their customers, emphasizing principles like respect, employee empowerment, and trust.
Wolters Kluwer’s consistent performance in customer satisfaction processes has set them apart, earning them this prestigious award year after year.
“We are thrilled to receive the prestigious NorthFace ScoreBoard Service Award, our fourteenth consecutive year achieving this honor,” said Timothy Curran, Vice President, Customer Experience, Wolters Kluwer Health Learning, Research & Practice. “This recognition is a testament to the hard work and dedication of our team, and it inspires us to continue delivering unparalleled customer service. Congratulations to the remarkable team for setting such a high standard in customer support and satisfaction.”
“Wolters Kluwer continues to be in an elite class of organizations that have set a high standard in customer service success. Achieving the NorthFace ScoreBoard Award for the fourteenth consecutive year is a testament to their unwavering dedication to excellence, as their CX strategy continues to prove that investing in customer experience is a path to business success,” said CRMI CEO and President, John Maraganis.
Wolters Kluwer, a global leader in information and software solutions, reported annual revenues of €5.9 billion in 2024, serving customers in over 180 countries with operations in more than 40 countries and approximately 21,600 employees worldwide.
