WestCX, part of West Technology Group, has launched Engage, a next-generation AI-native engagement platform designed to transform how healthcare organizations communicate with patients.
The new platform unites Engage, LinguaAI, and Journey Insights into a single AI ecosystem that delivers intelligent, multilingual, and measurable patient experiences. Together, the solutions aim to improve satisfaction, reduce missed appointments, and make care more accessible and equitable across diverse patient populations.
Streaming Speech-to-Speech AI for Healthcare
At the heart of the launch is Engage, a streaming Speech-to-Speech AI solution that enables natural, intelligent, and compliant patient communication. Building on Mosaicx’s proven deployments, the technology now extends across the full WestCX portfolio, including its Televox brand.
Engage allows healthcare systems, payers, and pharmaceutical organizations to hold human-like conversations that understand, act, and learn in real time—streamlining processes and improving patient engagement.
“Engage goes beyond static automation, creating personalized patient experiences and reducing friction in the care journey,” said Alpa Shah, Global Vice President – CX Practice at Frost & Sullivan. “The deep integration of generative AI and intelligent automation throughout the platform reinforces WestCX as a true innovator in AI-powered patient engagement.”
The platform combines conversational, generative, and agentic AI to automate key functions such as appointment scheduling, insurance verification, payments, and medication reminders—all within a single interaction.
According to WestCX, Engage delivers measurable outcomes by:
- Automating high-volume administrative tasks to accelerate ROI and improve patient throughput.
- Reducing no-shows by 20–35%, helping organizations recapture lost revenue and focus staff on critical care.
- Integrating seamlessly with existing EHR and CRM systems for adaptive, personalized care journeys.
- Maintaining full compliance with HITRUST, HIPAA, SOC 2, and PCI standards.
LinguaAI: Inclusive, Multilingual Communication
To complement Engage, LinguaAI brings multilingual engagement to scale—supporting over 100 languages in real time. The solution enables context-aware, empathetic conversations that ensure patients receive high-quality care regardless of language or background.
For healthcare providers serving Limited English Proficiency (LEP) populations, LinguaAI provides a secure, compliant way to deliver inclusive communication without compromising accuracy or empathy.
Journey Insights: Data-Driven Intelligence
Journey Insights turns every patient interaction into actionable intelligence by analyzing calls, messages, and digital engagements across channels. The solution identifies friction points, benchmarks performance, and predicts next best actions to improve satisfaction and outcomes.
“Journey Insights goes a step further by turning everyday interactions into opportunities for improvement,” said Sam Meckey, President of WestCX. “With Engage, LinguaAI, and Journey Insights, we are raising the bar for communication in regulated industries. These solutions make every interaction more natural, inclusive, and data-driven, improving outcomes while reducing operational cost.”
A Unified AI Ecosystem for Patient Engagement
Together, Engage, LinguaAI, and Journey Insights form an AI-native engagement ecosystem that listens, learns, and adapts—transforming patient communication from transactional exchanges into continuous, relationship-driven experiences.
The launch marks a new chapter in WestCX’s mission to connect the entire patient journey, uniting the capabilities of Televox and Mosaicx under one AI-powered platform tailored for healthcare, life sciences, and other highly regulated industries.
To see Engage in action and explore WestCX’s enterprise engagement solutions, visit televox.com.
