Thoma Bravo has officially completed its acquisition of Verint, marking a significant move in the customer experience (CX) automation sector.
The private equity giant has combined Verint, a global leader in CX automation, with its existing portfolio company Calabrio, creating what it calls “the industry’s most comprehensive AI-driven CX platform”.
With the transaction closed, Verint’s Chairman and CEO Dan Bodner will step into an advisory role. Mike Lipps, Operating Partner at Thoma Bravo, will take over as Chairman of the Board for the combined entity and serve as Verint’s interim CEO, with the Verint leadership reporting directly to him. Calabrio CEO Dave Rhodes remains in place, also reporting to Lipps.
“I am proud of our CX automation category leadership and the tremendous value our AI-powered solutions have delivered to leading brands around the world,” Dan Bodner said. “With Thoma Bravo’s support, I am confident Verint is poised for continued innovation and growth. As I transition to an advisory role, I look forward to supporting Mike and the team as they take Verint to the next level of success.”
Mike Lipps highlighted the strategic rationale behind the merger: “We look forward to bringing together the complementary strengths of Verint and Calabrio to lead the market as a CX Automation powerhouse. The market demand for AI-powered solutions has never been stronger and continues to accelerate. By uniting these great teams and product portfolios, the combined company will be uniquely positioned to deliver transformative outcomes for organizations of all sizes.”
Thoma Bravo, with over US$181 billion in assets under management, is the world’s largest software-focused investment firm. It has a long history of investing in innovative software companies and driving growth through operational expertise.
Verint serves more than 80 of the Fortune 100 companies with its AI-powered Open Platform, delivering enhanced customer engagement, efficiency, and cost reduction across contact centers, back offices, and digital channels.
Calabrio complements this with its cloud-native Calabrio ONE workforce performance suite, which integrates workforce optimization, agent engagement, and business intelligence solutions.
