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Self Service

How to Craft a Winning Customer Service Strategy Using Self Serve

How AI-Enabled Self-Service Is Easier Than You Think

The Impact of Knowledge Management for Self Service in Customer Service

5 Reasons to Boost Self-Service Using AI in Today’s Property Market

Three Ways to Boost Satisfaction for the Customer of the Future

The Automated Solution Your Customer Service Employees Will Actually Welcome

Self-Service Won’t Win You Customers – Customer Service Will

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Customer Service & Experience 2023
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Latest Articles

  • Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
  • CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania
  • Simplify Your Contact Centre Management With CTI Integration for Dynamics CRM
  • Handling Customer Complaints: Waitstaff’s Essential Guide
  • How to Give Support to Vulnerable Customers: Essential Tips and Guide

Customer Service News

  • Introducing Claude: The New AI Assistant for Contact Centers
  • Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
  • SevenRooms Selected as a Marriott International Preferred Restaurant Technology Provider
  • Sigma Connected Recognised as a Top UK Employer by the Sunday Times
  • Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation

Knowledge Base

  • How Customer Support Can Boost Player Engagement in Online Casinos
  • The Future of 3D Game Art Styles: Emerging Trends and Technologies to Watch
  • 6 Career Support Resources That Can Help You in Your Job Search
  • Can You Improve Your Firm’s Approach To Internal Emails?
  • Simplified Data Management: A Step-by-Step Guide to Streamlining Your Business Operations

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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