Scheduling

Self-Scheduling: The Answer to Agent Stress in Modern Omnichannel Contact Centres

Latest Articles

Premier BPO Receives Two Prestigious Awards At SOCAP Impact Awards Gala
Payment Orchestration – Why It’s Time to Call the Tune
7 Ways to Elevate CX in Banking
Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis
Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands

Customer Service News

BigChange Announces Walkthrough Guides to Ease New Software Roll-Out
BigChange Drives 6-Fold Growth at Fit-Out Specialist FSE UK
Marsh Finance Revs Up Customer Experience with Sabio Group in a New Digital Transformation Project
Loop Insurance Triples Customer Self-Service Rate With Quiq’s Innovative Generative AI
Harnessing the Future of AI in Customer Service: Sabio’s AI & Automation CX Community Day

Knowledge Base

Designing a Gaming Website: Tips and Tricks to Level up Your User Experience
Top 8 Ways in Which Metaverse Technology Has Transformed Businesses
An Effective Guide to Improving Financial Literacy
Best Business Ideas for Your Project in 2024
How to Choose a Help Desk Software for Technical Support?

Manager’s Toolbox

What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Telephone Customer Service
What’s a Customer Worth?
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
20 Essential Customer Service Skills
101 Inspirational Customer Service Quotes
Customer Service Facts