Scheduling

Self-Scheduling: The Answer to Agent Stress in Modern Omnichannel Contact Centres

Latest Articles

Microsoft Copilot: Is This the Latest Disruptive AI Capability for Customer Service?
How AI and Automation Are Already Delivering Enhanced Contact Centre Advisor Performance
The Benefits of Post-Purchase Support in Ecommerce
How to Keep Customer Journeys on the Frictionless Path
The Importance of Emotional Intelligence in Contact Centers

Customer Service News

Evaluagent Integrates ChatGPT in Industry First Milestone
Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
Macaw Security Boosts Efficiency with BigChange Mobile Tech
MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%
Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center

Knowledge Base

OCIO Firms Can Benefit Your Company In More Ways Than One!
Importance of Excellent Staff at Your New Wedding Venue
Working in a Fast-Paced Customer Service Environment
Understanding the Importance of an Employee Handbook and How to Write It
The Best Ways to Improve Customer Relationships

Manager’s Toolbox

What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Telephone Customer Service
What’s a Customer Worth?
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
20 Essential Customer Service Skills
101 Inspirational Customer Service Quotes
Customer Service Facts