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Retail

15 Effective Ways to Improve Retail Customer Engagement

How Retailers Can Adapt to Ensure They’re Delivering Superior Customer Experiences in an Economic Downturn

How to Increase Customer Satisfaction in Retail

Six Ways Chatbots Can Enhance Retail Brand Communications

Remaining Competitive in Retail: How to Optimize Customer Experience

How VR is Leveraged in Customer Service and Retail Training

Key Retail Trends Right Now: Delivering Seamless Customer Experiences

Inspiring Ways to Create a Customer-Focused Experience within Retail

The Latest Technology Revolutionizing the In-Store Customer Experience

What the Delivery Feedback Gap Means for Retailers and How They Can Close It

In Retail Today, There’s Only One Way to Avoid Becoming Another Amazon Warehouse Supplier

Changes in Consumer Insights Shopping Habits

It’s the Post-Purchase Experience That Damages Retail Brands the Most According to Trustpilot

7 Ways to Provide Perfect Customer Service in the Home Improvement Industry

5 Customer Service Lessons from the Mall of America

Only Delighted Customers Should Bounce Back: Tips to Help Online Merchants Prevent Chargebacks

How E-Commerce Businesses Can Thrive Amidst a Retail Crisis

Top 4 Customer Loyalty Tips for Retailers

RWS Tridon Docs
CX Survey
Customer Service & Experience 2023
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Latest Articles

  • Premier BPO Receives Two Prestigious Awards At SOCAP Impact Awards Gala
  • Payment Orchestration – Why It’s Time to Call the Tune
  • 7 Ways to Elevate CX in Banking
  • Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis
  • Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands

Customer Service News

  • BigChange Announces Walkthrough Guides to Ease New Software Roll-Out
  • BigChange Drives 6-Fold Growth at Fit-Out Specialist FSE UK
  • Marsh Finance Revs Up Customer Experience with Sabio Group in a New Digital Transformation Project
  • Loop Insurance Triples Customer Self-Service Rate With Quiq’s Innovative Generative AI
  • Harnessing the Future of AI in Customer Service: Sabio’s AI & Automation CX Community Day

Knowledge Base

  • Designing a Gaming Website: Tips and Tricks to Level up Your User Experience
  • Top 8 Ways in Which Metaverse Technology Has Transformed Businesses
  • An Effective Guide to Improving Financial Literacy
  • Best Business Ideas for Your Project in 2024
  • How to Choose a Help Desk Software for Technical Support?

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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