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Retail

How Retailers Can Cut the Queues and Reduce Customers’ Waiting Time

15 Effective Ways to Improve Retail Customer Engagement

How Retailers Can Adapt to Ensure They’re Delivering Superior Customer Experiences in an Economic Downturn

How to Increase Customer Satisfaction in Retail

Six Ways Chatbots Can Enhance Retail Brand Communications

Remaining Competitive in Retail: How to Optimize Customer Experience

How VR is Leveraged in Customer Service and Retail Training

Key Retail Trends Right Now: Delivering Seamless Customer Experiences

Inspiring Ways to Create a Customer-Focused Experience within Retail

The Latest Technology Revolutionizing the In-Store Customer Experience

What the Delivery Feedback Gap Means for Retailers and How They Can Close It

In Retail Today, There’s Only One Way to Avoid Becoming Another Amazon Warehouse Supplier

Changes in Consumer Insights Shopping Habits

It’s the Post-Purchase Experience That Damages Retail Brands the Most According to Trustpilot

7 Ways to Provide Perfect Customer Service in the Home Improvement Industry

5 Customer Service Lessons from the Mall of America

Only Delighted Customers Should Bounce Back: Tips to Help Online Merchants Prevent Chargebacks

How E-Commerce Businesses Can Thrive Amidst a Retail Crisis

Top 4 Customer Loyalty Tips for Retailers

Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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