Refunds

The Importance of Giving Refunds Quickly and Politely

Latest Articles

The Benefits of Post-Purchase Support in Ecommerce
How to Keep Customer Journeys on the Frictionless Path
The Importance of Emotional Intelligence in Contact Centers
Enjoy a Slice of Customer Data Analytics Pi (e)
How Brands Can Maximise Their Online Revenues Through App Usage and Customer Retention

Customer Service News

MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%
Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center
Ringover to Exhibit at the Recruitment Agency Expo 2023
Darlington Borough Council Secures Contact Centre Payments With PCI Pal
WhatsApp Is a Consumer Favorite, but Only 30% Of Professionals Use It

Knowledge Base

How Digital Identity Verification Can Help You Hire and Onboard Employees Remotely
8 Ways to Run a Sustainable Online Business
Assignment Writing Services or Chat GPT- Which Is Better?
7 Books You Need to Read to Ace Any Marketing Assignment
How Betting Sites Use Customer Service

Manager’s Toolbox

What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Telephone Customer Service
What’s a Customer Worth?
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
20 Essential Customer Service Skills
101 Inspirational Customer Service Quotes
Customer Service Facts