Refunds

The Importance of Giving Refunds Quickly and Politely

Latest Articles

Building a Customer-Centric Culture: Lessons from Soft2Bet’s Success
Best Ticketing System for Slack – Conversational HelpDesk
Reducing Call Abandonment Rate by 78% Using Purpose-Built Technology
How ERP and CRM Integration Helps Improve Customer Interaction in the Construction Industry
The Art of Automation: Creating Natural Conversations with AI

Customer Service News

First Orion Launches Protect+ Safeguards Businesses from Inbound Spam and Scam Calls
Synthflow Named Grid Leader in G2’s Spring 2025 Awards for Voice AI Solutions
VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution
3CLogic and Glidefast Consulting Join Forces to Transform ServiceNow Contact Center Solutions
LuLu Hypermarket Achieves Top 10 Brand Status in Service Hero Awards

Knowledge Base

A Comprehensive Review for The Smart Vidwud AI PowerPoint Generator
What Is Project Portfolio Management and Why Is It Critical?
Calendar-Driven Content Strategy: 7 Ways to Boost Social Media Engagement
Finance Meets Online Gambling: Key Trends and Innovations
What Makes React.js a Top Choice for Developers

Manager’s Toolbox

Are They Really Listening? How to Find Out and What to Do
What is Lewin’s Force Field Analysis?
How to Assess the Development Level of a Team Member
Why You Should Always Give People the Option of Meeting with Audio Only
What Is Buridan’s Ass and How Does It Impact Customer Service Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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