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10 Ways to Reduce Lineup Stress for Staff and Customers

Customer Connect Expo 2025
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Latest Articles

  • The Future of Contact Centers: Remote Work, AI, and Workforce Optimization
  • Is Agentic AI Ready to Take Over the Contact Centre?
  • Case Studies: How Leading Brands Improved Customer Satisfaction with CX Tech
  • The ROI of Omnichannel Customer Service: Metrics You Need to Track
  • How to Choose the Best Contact Center Software for Your Business

Customer Service News

  • Customer Service Champions: Three Businesses Earn 16th Consecutive Talk Award
  • Armenia Outshines Europe in Service Excellence, Says Expert
  • The Future of Customer Support? Realbotix Introduces AI-Powered Robots
  • BluStream Doubles Its User Base and Appoints VP of Product Marketing
  • GeoComputing Group Expands Support Center Operations to Round-the-Clock, Round-the-Globe with New Australia Location

Knowledge Base

  • How Discipline Drives Business Productivity? Lessons Learned!
  • How to Use Edge Computing for Real-Time Financial Data Processing
  • Why Spade69 Casino Is Considered One of the Best Online Casinos for Australians
  • Overview of the Most Popular Slots at Casinochan – Hits Among Players
  • Simple Customer Service Tips for Entrepreneurs in 2025

Manager’s Toolbox

  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
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