Queues

10 Ways to Reduce Lineup Stress for Staff and Customers

Latest Articles

The Future of Contact Centers: Remote Work, AI, and Workforce Optimization
Is Agentic AI Ready to Take Over the Contact Centre?
Case Studies: How Leading Brands Improved Customer Satisfaction with CX Tech
The ROI of Omnichannel Customer Service: Metrics You Need to Track
How to Choose the Best Contact Center Software for Your Business

Customer Service News

Customer Service Champions: Three Businesses Earn 16th Consecutive Talk Award
Armenia Outshines Europe in Service Excellence, Says Expert
The Future of Customer Support? Realbotix Introduces AI-Powered Robots
BluStream Doubles Its User Base and Appoints VP of Product Marketing
GeoComputing Group Expands Support Center Operations to Round-the-Clock, Round-the-Globe with New Australia Location

Knowledge Base

How Discipline Drives Business Productivity? Lessons Learned!
How to Use Edge Computing for Real-Time Financial Data Processing
Why Spade69 Casino Is Considered One of the Best Online Casinos for Australians
Overview of the Most Popular Slots at Casinochan – Hits Among Players
Simple Customer Service Tips for Entrepreneurs in 2025

Manager’s Toolbox

Are They Really Listening? How to Find Out and What to Do
What is Lewin’s Force Field Analysis?
How to Assess the Development Level of a Team Member
Why You Should Always Give People the Option of Meeting with Audio Only
What Is Buridan’s Ass and How Does It Impact Customer Service Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Search for: